Rocket reviews

3.4

53% would recommend to a friend

(5,629 total reviews)
avatar

Varun Krishna

64% approve of CEO

48% positive business outlook

Rocket has an employee rating of 3.4 out of 5 stars, based on 5,629 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rocket employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

6K reviews
2.0
Aug 19, 2021
Recommend
CEO approval
Business Outlook

Pros

*The position paid more ($23/hr) than comparable customer service positions *It was remote and they supplied all the tech equipment

Cons

* Manager regularly asked me to voluntarily give up my breaks, insisting I would get a bigger bonus if I stayed online and took more calls instead. * Some weeks they reduced my hours M-F, so they could add Saturday in without paying me overtime. * Their employee loan program is a hoax. They force you to pay points on their mortgages so you lose money upfront. I calculated it would take 8 years to earn that money back through the slightly lower interest rate they offered us. * When I put in my 2-week notice, they fired me on the spot. Lost my family's health insurance in the middle of a pandemic because I did the right thing.

3.0
Jul 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Possible to Work remotely depending on location and personal situation

Cons

Continuously changing pay structure so you make less and more difficult to earn any additional income without working INSANE HOURS. The burnout is real. Long hours all the time to hit expectations. Mandatory late nights and weekends Must participate in games and team functions or you will be labeled negative. Must drink and live culture how they want you to or you will be labeled negatively. Constant push for a bigger goal every month and guilt trips/pressure to push to do more to hit it.

2.0
Jun 14, 2021

The Ugly Truth

Recommend
CEO approval
Business Outlook

Pros

Employee turn over is high so they will almost always be hiring. Full benefits day one, pay for state licensing and SAFE exam, good foot in the door opportunity to the mortgage industry, sales training, good option if you're in the service industry and need experience to kickstart your professional resume, good for single people since the schedule does not leave any room for a work life balance, no drug test. Good employee discount if you need a mortgage personally.

Cons

Brutal work schedule, nearly everyone gets burned out, 12 hour work days and mandatory weekends are routine (despite what they tell you when you're on the phone with a recruiter), the definition of over promising and under delivering, approximately 1% of the work force get the gold tiered leads while the rest of the employees are mentally ridiculed for not converting subpar leads that don't qualify, questionable ethics with respect to the customer experience (ex. taking advantage of elderly people who can barely afford to pay $400+ for an appraisal and the MLO team knows the house won't appraise high enough), questionable ethics with respect to the compensation plan designed to take advantage of naive and younger employees fresh out of college (ex. overtime doesn't exist, and they somehow manage to pay half of the hourly rate - no one figured it out even with external lawyer review, but know that there is major BS going on with the comp plan and how it's worded in the employee contract), corporate bully that leads by intimidation, routine anxiety and stress, almost all of the employees are depressed, potential to make thousands monthly but remember you have to be part of that 1% in the company and can loose your gold tiered leads any given day without another chance at them for months or ever again... Lastly, make sure you are obsessed with "drinking the cool-aid" if you are considering employment by this modern day sweatshop in America.

Viewing 94 - 96 of 5,629 Reviews

Glassdoor has 6,521 Rocket reviews submitted anonymously by Rocket employees. Read employee reviews and ratings on Glassdoor to decide if Rocket is right for you.