Rula reviews

4.2

87% would recommend to a friend

(308 total reviews)
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Josh Bruno

86% approve of CEO

86% positive business outlook

Rula has an employee rating of 4.2 out of 5 stars, based on 308 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Rula employee rating is 22% above average for employers within the Healthcare industry (3.4 stars).

Reviews by job title

308 reviews
5.0
Dec 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Working for an online service was sterile and impersonal. I did only because COVID had beaten up my private practice I needed to have an income stream. While the income is important, I found I could not work for a company that would not respond to an email. That’s not quite true, I got a response, but it was a computer-generated response. I’m not here to vent about other companies, I’m here to tell you that Path Mental Health is beyond what I thought an online company should be. The support staff is incredible. As I told Path, whomever is over the support for the therapists is an incredible person. Their hiring of personal is coupled with the technical and clinical knowledge but they are so pleasant! If we cannot resolve an issue through email an actual person will call. If you have been in private practice for a while and maybe you have become a little lax in your note taking, Path’s system pulls back to doing it the way it should be done. If you have a question, they will help you do it right. I cannot give a higher recommendation to you regarding Path Mental Health. The counseling profession can get lonely, and we’re used to working on our own. If you are fortunate enough to be part of a clinic where you can interact with other professionals, you are fortunate. Path has worked very hard to create an atmosphere of a healthy family and community of professionals. I am very happy to be part of the family.

Cons

I will have to get back to you on this one. Right now I'm completely satisfied with every aspect of working with Path. No, I am not getting paid for my comments.

1.0
Jul 6, 2023

DO NOT WORK FOR THIS ORGANIZATION

Recommend
CEO approval
Business Outlook

Pros

Nothing is good about Path Mental Health except for the telephone customer support workers who use standard polite language when dealing with customer dissatisfaction.

Cons

This is by far the most dysfunctional organization I have ever worked with! I would never ever recommend a client to get mental health services through Path Mental Health. As a licensed Marriage Family therapist for more than 30 years, I have never encountered any organization like this! The onboarding process for therapists included so many mixed messages, information that was completely inaccurate, and emails by supposed staff workers that showed that the right hand had no idea what the left hand was doing. When I attempted to cancel my application to be a therapist for PATH, I not only did not get any email response, but when I contacted customer service to try to get assistance with my cancellation, they had no idea how to connect me with someone who was able to do this, did not know which phone number to use, and informed me that they had no idea if and when someone could get back to me as the support team is away and they didn't know when they would be back. What an absolute tragedy that an organization that is supposed to be helping the public with mental health issues, is so badly dysfunctional, chaotic, and mentally unstable!

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Rula Response
2y
We sincerely appreciate taking the time to share your concerns about your experience with Path Mental Health. We want to extend an apology for the frustrations and challenges you've encountered during the onboarding and cancellation process. Your feedback is extremely important to us and we take your concerns to heart. We are committed to addressing the issues you've raised and making improvements to our processes to ensure a smoother experience for both therapists and clients. If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about what you experienced and discuss any additional steps we can take to address the situation. Please feel free to reach out to Sara Esmaili at support@pathccm.com
2.0
Feb 20, 2026

Going downhill rapidly

Recommend
CEO approval
Business Outlook

Pros

The colleagues are currently good, and the mission is great.

Cons

This is not the company I joined, which was a place of caring and understanding. I've never seen a quicker turn around from a happy collaborative workplace where everyone is doing their best to a demoralized, miserable workplace run by 'yes men' whose main concern is to make themselves look good to the board. It is becoming a case study in How Not To Manage a company 101.

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Rula Response
4mo
Thank you for taking the time to share your feedback. At Rula, we strive to provide a positive environment for all employees and we take your comments seriously. Your input is valuable to us as we continue to improve.
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