Does Rural Metro pay their employees well?

According to anonymously submitted Glassdoor reviews, Rural Metro employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at Rural Metro. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Rural Metro?

34% of Rural Metro employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rural Metro 2.4 out of 5 for work life balance, 2.3 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Rural Metro?

Paramedic (30) , EMT (14) , EMT-Basic (13) , EMT-B (11) , Dispatcher (7) , Firefighter/EMT (6) , Firefighter/Paramedic (5) , Advanced EMT (3) , Emergency Medical Technician (3) , AEMT (2) , Administrative (2) , Advanced Emergency Medical Technician (2) , Customer Service Representative (2) , Engineer (2) , Executive Assistant (2)

What are the pros of working at Rural Metro according to real employee reviews?

"Good people in certain levels of leadership." ((in 15 reviews)); "They have pretty good benefits" ((in 7 reviews)); "Great coworkers and great experience" ((in 4 reviews)); "Advancement opportunities." ((in 3 reviews))

What are the cons of working at Rural Metro according to real employee reviews?

"Poor management, sudden/frequent lay" ((in 33 reviews)); "Upper management often unavailable or unapproachable when needed." ((in 6 reviews)); "To many inexpericened people with no training." ((in 4 reviews)); "The managment and company could care less about there employees." ((in 4 reviews)); "Long hours And sometimes there is not many calls" ((in 4 reviews))

What are employees saying about Rural Metro layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Rural Metro layoffs and their outlook for job security at Rural Metro in 2026.

What are the top reviewed Rural Metro locations?

Scottsdale , Mesa , Knoxville , San Diego , Buffalo , Indianapolis , Milpitas , Orlando , Louisville , Columbus , Youngstown , San Jose , Arvada , Bushnell , Channahon , Syracuse , Phoenix , Santa Clara , Birmingham , Tempe , Aurora , Sulphur , Everett , Poplar Bluff , Cobleskill , Rochester , Tucson , Yuma , Omaha , Bowling Green

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Rural Metro

Rural Metro reviews

2.6

34% would recommend to a friend

(204 total reviews)

Mike Ragone

23% approve of CEO

25% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.5

Career opportunities

2.4

Work/Life balance

2.3

Culture & values

2.3

Compensation and benefits

2.0

Senior management

Rural Metro has an employee rating of 2.6 out of 5 stars, based on 204 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Rural Metro employee rating is 24% below average for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

204 reviews

4.0

Dec 5, 2011

Good place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great Pay, Good hours, Good people

Cons

Benefits are lacking healthcare wise, To much management

5.0

Mar 12, 2011

my experience at rural metro is great

Emt-basic

Recommend

CEO approval

Business Outlook

Pros

professionalism, exceptional patient care, great management, great co-workers, professional and dedicated employees, great mechanics, really good command staff and upper management, good ambulances, overall a great place to work

Cons

some management favortism, alot of dispatch favoritism, some dispatchers have no idea how to dispatch, dispatchers not comfirming appointments for the following day, then when sent to get the patient and the patient is either in the hospital, deceased, or no longer at that facility

2.0

Feb 22, 2011

Love the job!! Not the company!!

Paramedic

Recommend

CEO approval

Business Outlook

Pros

Experience one would get in a very high volume agency. Comradery with fellow Co-workers. The option to move up in certification level and having it reimbursed or paid for by the company. Knowing you will have steady employment and plenty experience waiting you in the wonderful city of Rochester NY

Cons

Poor communication from local and corporate management to the employees. No acknowladgement from managers IE; good job, thanks for working overtime to cover needed shifts, thank you for performing well, thanks for staying late to cover the busy rush of calls for service. Double and tripple standards from certain managers. The Union and its representation does not look out for the best interest of its due paying members.

Viewing 196 - 198 of 204 Reviews

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Jobs at Rural Metro

911 Dispatch Associate

Customer Service Representative

Firefighter - Paramedic

Scheduling Coordinator