1. Just like most companies that get a bad rap; "Management". They will fire you with no warning. The company is great, but management is only a term used to describe a title held by people that are suppose to lead. These group of so called managers are incompetent people. 2. I was shorted on commission every paycheck and I was to report to them that I was, or it won't get caught. They won't give you proof of what you are paid on, so you can never verify which sales you are paid on and which ones you are not. 3. If you call in for a sick day, it counts almost for 6 days of commission. Here is how. The day you call in sick, you don't get paid commission. They are on a metric for adherence and that 1 day you call in sic, will most likely count 25% against your commission loss. Yep, you read that right. There is on average 21 working days in a month, so 21 x 25% lost commission = 5.25 days, + the day you called in sick, = about 6.25 days of lost commission. They don't explain this to you in training, hiring, anywhere, so you have to learn the hard way. Even my supervisor said this is unfair: well change it then. 4. The call center is on a tier system, so if you are not in the highest 2 tiers, you won't get many calls. Tier S, 1, 2, 3 and 4 in that order, with tier "S" being the highest. When you come out of training, it's hard to earn your way up to tier S, so while in tier 4, we would wait for over 2 hours for 1 phone call and if it was a mis-direct and that call needed to be transferred to service, you will wait another 2 plus hours. This call center should be on a round robin system, not this one because it is abused by supervisors bumping you up and down and you not knowing about it. By now, LifeSafer knows who I am, and you can feel free to contact me, but for the pubic reading this, this is the truth.
