SCRAM Systems reviews

3.4

55% would recommend to a friend

(31 total reviews)
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Chris Linthwaite

64% approve of CEO

59% positive business outlook

Reviews by job title

31 reviews

Reviews about "Career Development"

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2.0
Jun 6, 2024

Not good at all.

Recommend
CEO approval
Business Outlook

Pros

Nice people and remote work. Training is pretty thorough.

Cons

Omg where to begin. So everything is micromanaged. Including bathroom breaks. There is an adherence rule that penalizes you if you are not actively in a ready state to be answering the phone. If ya have to use the bathroom like a normal human? Well, they discourage it. Their PTO is generous enough, but don’t expect to be able to use it in a time of great random need. Have a family emergency? Too bad. Sick? Too bad. You get 6 days of sick time, but if you actually use it as sick time is intended to be used, you get an occurrence. You get 6 of those, you get terminated. So, I reiterate, unless there is something that management is failing to tell its employees, you are literally not allowed to get sick or have any personal emergencies without being penalized. The sales process seems easy enough, but you will find yourself clicking on 10+ tabs just to do your job correctly, which is NOT practical or fun.

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SCRAM Systems Response
2y
Thank you so much for your recent review of your position as an Inside Sales Representative. We appreciate your feedback on the metrics that we hold our employees to within the Contact Center and are sorry to hear that you feel you can't even go to the restroom. Our metrics are designed to ensure you are still able to take a personal break outside of your 3 provided breaks within your 8 hour shift and still maintain positive scoring. Regarding our PTO, we are excited about our generous PTO package which allows our employees to take 4 weeks of planned time off throughout the year for any reason. If you have any specific questions regarding your metrics or PTO, we highly recommend you contact your HR team to discuss your concerns, so we can further assist! Lastly, we truly appreciate your feedback on our system. We continue to assess our system to find ways to automate and reduce the complexities within it that servicing almost all 50 states has required. We appreciate the candid information and will continue to work on ensuring our employees are happy and cared for during their employment.
5.0
May 10, 2024
Recommend
CEO approval
Business Outlook

Pros

- New employee ownership program for employees - Responsive & Compassionate Leadership - Great cross departamental collaboration - Mentorship Program - Even with Hybrid/Remote culture, awesome open door policy. Everyone in the org. is accesible and a message away

Cons

- Fast paced environment, I can see how it could possibly not be for everyone. - Company needs better definition, cross collaboration and opportunities for teams across merged organizations

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SCRAM Systems Response
2y
We're thrilled to hear you're having a positive experience with us! Our goal is to ensure all employees feel valued and supported, and your feedback is instrumental in helping us achieve that.
4.0
Jan 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Immediate coworkers and leadership are all nice folks and the culture is fine. Work can be interesting or dull depending on the task at hand, but plenty of learning opportunities are available.

Cons

Pay is on lower end of range for role and responsibilities. All teams are understaffed. Pay growth is pretty dead in the water it seems.

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SCRAM Systems Response
2y
Thank you so much for your recent review! We are sorry that you feel your compensation has not been able to keep up with your expectations. We review our total rewards compensation package for employees on a semi-annual basis and strive to provide compensation, benefits, and more to stay competitive in the market. We appreciate your feedback and will continue to review our packages.
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