SCRAM Systems reviews about "pay"

59% positive business outlook

Reviews by job title

23 reviews
2.0
Aug 21, 2023

It’s a No from me

Recommend
CEO approval
Business Outlook

Pros

You can work from home and some of the people are ok.

Cons

Very poor pay, over staffing of sales when they should be over staffing their service department to answer the calls for distraught clients. Rules that lack common sense, like following the script (it’s not a guideline, it’s a word for word requirement). Or having call transfers or hang ups count against your closing rate. New rules every week, none in the favor of your compensation. You can’t track commission and it’s never right. This company is out to make money, at the salespersons expense.

1.0
Jun 20, 2023
Recommend
CEO approval
Business Outlook

Pros

None at all since the merge with Lifesafer.

Cons

Overworked Underpaid. No Raises beyond .50 annually if any at all. No Holidays off and if you call out sick you dont get holiday pay. You cannot ask for time off before or after Holidays so tell your family goodbye.

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SCRAM Systems Response
2y
Thank you for for your feedback. We provide annual merit increases based upon performance reviews. We are sorry to hear that you have not been able to get holidays off, our holidays are based upon your schedule and we reduce the number of scheduled agents per holiday to allow for the maximum number of individuals off while still providing coverage our year round business. We appreciate your feedback.
3.0
Jan 11, 2022

Easy job

Recommend
CEO approval
Business Outlook

Pros

Pay calls weren’t to much most days no raise

Cons

After holidays lots of calls. Some Management do not know how to speak to employees kind of rude must read a lot of information and when you ask for help you sent to do more reading when they could have assisted the general question

5.0
Mar 18, 2022
Recommend
CEO approval
Business Outlook

Pros

Highly collaborative, great pay and benefits, employee focused, important work. This company values its employees and has done a great job building a team culture.

Cons

I do not have any cons for this company.

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SCRAM Systems Response
4y
Thank you so much for your recent review! We are so happy to hear that you have had such a great experience working with SCRAM Systems. We continue to strive towards a collaborative and team environment where all voices are heard and represented. Thank you again for your kind words!
1.0
Jun 6, 2023
Recommend
CEO approval
Business Outlook

Pros

There are no pros to this job

Cons

The pay is terrible for what they expect of you. This place has an awful culture. Do yourself a favor and don't waste your time.

2.0
Mar 30, 2023

Cool Job Bad Pay

Recommend
CEO approval
Business Outlook

Pros

The people and independence. I eel valued.

Cons

The pay sucks. I started as a temp and they brought me on full time in a month with no pay increase. I'm being under paid annually by at least $6,000

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SCRAM Systems Response
3y
Thank you for your recent review. We are so glad to hear you feel valued and enjoy our team! We continue to assess our market value of pay rates during the hiring process and annual merit process to ensure we continue to give fair market value. Thanks again for your review!
2.0
Feb 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Over time is always available

Cons

The pay is not great for what we have to do. Their are about 4 systems we have to know and deal with nothing but people with dui’s. You can imagine how hostile clients can be. One even told me to kill myself. Finally they are allowing people to move around the company BUT the pay is the same. Pay is something they seem to not care about. The just merge with another company and their start up pay is more than ours. You would think they would increase ours. And of course we are constantly understaff.

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SCRAM Systems Response
4y
Thank you so much for your recent review! We understand that working directly with clients in any industry can be difficult. With that being said, we take all abusive customer comments very seriously and will continue to work with our employees to ensure a process is in place if customers become verbally combative. We are continuing to work through the ever growing inflation and ensuring our pay rates are within market. We look forward to our upcoming review and merit process to review rates each year. Thank you for your feedback!
3.0
Jun 16, 2022
Recommend
CEO approval
Business Outlook

Pros

Great pay, lots of independence

Cons

not a lot of support or communication.

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SCRAM Systems Response
3y
Thank you so much for your recent review! We are striving every day to update our procedure and make SCRAM Systems a better place to work. We are rolling out new training in Q4 for all employees to help with personal development and extra skills. Thank you so much for your feedback and review!
2.0
Aug 22, 2023

Great job

Recommend
CEO approval
Business Outlook

Pros

decent hours , great people

Cons

not enough pay for the work

Viewing 4 - 6 of 23 Reviews

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