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SECURUS Technologies

Part of Aventiv Technologies

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SECURUS Technologies reviews

2.3

21% would recommend to a friend

(320 total reviews)
avatar

David Abel

49% approve of CEO

22% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.7

Work/Life balance

2.6

Compensation and benefits

2.4

Culture & values

2.2

Career opportunities

2.0

Senior management

SECURUS Technologies has an employee rating of 2.3 out of 5 stars, based on 320 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SECURUS Technologies employee rating is 40% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

320 reviews
3.0
Mar 20, 2012

It is fairly good to company to work for

Support technician
Recommend
CEO approval
Business Outlook

Pros

Compensation is good. I had flexible work schedule. Company let its tech support employees to work from home in inclement weather or for any other appropriate reasons

Cons

Career or professional growth is limited as the company is not too big, 400 employees.

1.0
Feb 13, 2012

Very stressful call center environment

Customer service level i
Recommend
CEO approval
Business Outlook

Pros

Securus Technologies is flexible with the schedule for your shift because they are always needing to hire people but the training class will be the best part of working there when you start (it's downhill after that). It's a great job if you need quick cash to pay bills until you find something better.

Cons

The starting pay of $10/hr is bottom of the barrel compared to other call centers and does not come close to satisfactory for the work you do and the unrealistic call quotas (80 calls per day). You need to be able to handle very angry customers on a daily basis because you are assisting families of prison inmates with their phone billing accounts, and they are often frustrated to find out the calls to the prison facilities cost so much when they get the bill. You do not receive full medical and health benefits until after six months of employment because they know most people will not last half that time.

4.0
Dec 2, 2011

Hard work pays off at Securus

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong business in a weak economy. Large bonuses. Strong senior management vision and direction.

Cons

Expect employees to work hard. Not a job for slackers.

Viewing 316 - 318 of 320 Reviews
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ReviewsSECURUS Technologies reviews

Glassdoor has 333 SECURUS Technologies reviews submitted anonymously by SECURUS Technologies employees. Read employee reviews and ratings on Glassdoor to decide if SECURUS Technologies is right for you.