Does SERV pay their employees well?

According to anonymously submitted Glassdoor reviews, SERV employees rate their compensation and benefits as 1.8 out of 5. Find out more about salaries and benefits at SERV. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at SERV?

8% of SERV employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SERV 2.0 out of 5 for work life balance, 1.6 for culture and values and 1.7 for career opportunities.

What are the top reviewed jobs at SERV?

Residential Counselor (36) , Residential Program Manager (8) , Counselor (7) , Program Manager (5) , Direct Support Professional (DSP) (4) , Coordinator (3) , Partial care counselor (3) , Director (2) , Mental Health Counselor (2) , RPM (2) , Registered Nurse (2) , Senior Counselor (2) , Social Worker (2) , Vocational Skills Trainer (2)

What are the pros of working at SERV according to real employee reviews?

"plenty time off" ((in 4 reviews)); "The bonus was great!" ((in 3 reviews)); "Good opportunity to lear the skills of the trade." ((in 3 reviews)); "Consumers were awesome and some staff." ((in 3 reviews)); "You can work flexible schedules and be creative with interventions for the consumers" ((in 3 reviews))

What are the cons of working at SERV according to real employee reviews?

"The pay is low & the company “upper management”gossip all day and backstabb and lie on the counselors." ((in 24 reviews)); "Management was horrible expect for one and the hours I worked (overnight) sucked." ((in 10 reviews)); "Leadership was horrible" ((in 5 reviews)); "The supervision was horrible and inconsistent when it occurred." ((in 4 reviews)); "Highest salaries over 180K for doing nothing all day while hard working staff are making less than Walmart is paying." ((in 3 reviews))

What are the top reviewed SERV locations?

Ewing , Clifton , Trenton , Cranford , Middlesex , Piscataway , North Brunswick , Paterson , Lawrenceville , Edison , Elizabeth , Hillsborough , Jersey City , Keansburg , Kenilworth , Monroe Township , Passaic , Plainfield , Roselle , South Plainfield , Union , Princeton , New York , Smyrna , Hamilton , Ewingville , Lawrence

SERV reviews

1.8

8% would recommend to a friend

(124 total reviews)

Regina Widdows

4% approve of CEO

7% positive business outlook

Ratings by category

2.4

Diversity & inclusion

2.0

Work/Life balance

1.8

Compensation and benefits

1.7

Career opportunities

1.6

Culture & values

1.5

Senior management

SERV has an employee rating of 1.8 out of 5 stars, based on 124 company reviews on Glassdoor which indicates that most employees have a poor working experience there. The SERV employee rating is 52% below average for employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

124 reviews

2.0

Sep 10, 2022

Constantly short staffed

Residential program manager

Recommend

CEO approval

Business Outlook

Pros

You can work flexible schedules and be creative with interventions for the consumers

Cons

Because they're constantly short staffed, it's like a revolving door and the few staff members that stay, get pressured to do everything.

SERV Response

3y

Thank you for your comments. There is a nationwide shortage of healthcare workers. As a result, SERV is facing staffing issues. We have increased our Talent Acquisition Team to recruit the most highly qualified team members aggressively. At the same time, we are working to retain the skilled, dedicated staff who provide compassionate care to SERV’s consumers. SERV offers a highly competitive wage structure and provides generous benefits. We have also increased our tuition reimbursement policy and recently launched SERV University, which offers personal and professional development opportunities for current team members to grow their careers within SERV and the field. We are committed to staff wellness and provide opportunities for team members and their families to gather as a community.

2.0

Mar 14, 2022

Not really the place to be right now

Residential counselor

Recommend

CEO approval

Business Outlook

Pros

-The consumers are the ones that make the job worthwhile. And if you have a team you actually have a good rapport with and help pull their weight. -A paycheck. Not one you deserve for all you're expected to do, but a paycheck.

Cons

Tone-deaf higher-ups. As long as they're getting theirs, they're cool, I guess. -Expectations from management/supervisors. You hear from them for criticism, but rarely for praise. -Low morale. Otherwise dedicated staff have resigned themselves to operating at the bare minimum. Many if not most teams perpetually understaffed.

SERV Response

4y

We appreciate your feedback. We agree that the individuals in our care are amazing, and they are the reason we come to work every day! We strive to provide our employees with a positive and supportive professional environment, and our salaries are very competitive. Like many employers, SERV has faced staffing challenges due to the COVID-19 pandemic, but this has not stopped us from carrying out our mission to provide the highest level of compassionate care. Your feedback is important to us. Please contact our Compliance Hotline at (609) 662-3111, where you can leave an anonymous voicemail.

1.0

Feb 27, 2022

Shame

Residential counselor

Recommend

CEO approval

Business Outlook

Pros

Clients and just some staff

Cons

Pay horrible. They're people who've been there for years & not making minimum wage. Disrespectful(from the top). Could care a less about employees in the field. Houses are located in dangerous areas and trust me serv do not care. All the other negative reviews about serv- please believe them. It's not an over exaggeration.

SERV Response

4y

We appreciate you taking the time to respond. SERV Behavioral Health System is a mission-driven organization. We care about the individuals we serve and the team members who provide round-the-clock exceptional care. SERV is committed to providing employees with a positive professional experience. Our compensation and benefits packages are among the most generous in the industry, and we make significant investments in staff training and professional development, including tuition reimbursement programs. Health and safety are our number one priority. We ensure that all of our facilities are secure and well-maintained. We want the opportunity to learn more about all of your concerns, including those regarding safety issues. Please get in touch with our Compliance and Ethics hotline at 609-662-3111, where you can leave an anonymous voicemail.

Viewing 31 - 33 of 124 Reviews

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Constantly short staffed

Not really the place to be right now

Shame

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