Does SERV pay their employees well?

According to anonymously submitted Glassdoor reviews, SERV employees rate their compensation and benefits as 1.8 out of 5. Find out more about salaries and benefits at SERV. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at SERV?

8% of SERV employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SERV 2.0 out of 5 for work life balance, 1.6 for culture and values and 1.7 for career opportunities.

What are the top reviewed jobs at SERV?

Residential Counselor (36) , Residential Program Manager (8) , Counselor (7) , Program Manager (5) , Direct Support Professional (DSP) (4) , Coordinator (3) , Partial care counselor (3) , Director (2) , Mental Health Counselor (2) , RPM (2) , Registered Nurse (2) , Senior Counselor (2) , Social Worker (2) , Vocational Skills Trainer (2)

What are the pros of working at SERV according to real employee reviews?

"Good opportunity to lear the skills of the trade." ((in 4 reviews)); "My coworker and i really got along and made a great team." ((in 4 reviews)); "pays decently and overtime always available" ((in 4 reviews)); "The bonus was great!" ((in 3 reviews)); "Consumers were awesome and some staff." ((in 3 reviews))

What are the cons of working at SERV according to real employee reviews?

"The pay is low & the company “upper management”gossip all day and backstabb and lie on the counselors." ((in 22 reviews)); "Management was horrible expect for one and the hours I worked (overnight) sucked." ((in 11 reviews)); "Leadership was horrible" ((in 5 reviews)); "The supervision was horrible and inconsistent when it occurred." ((in 4 reviews)); "Highest salaries over 180K for doing nothing all day while hard working staff are making less than Walmart is paying." ((in 3 reviews))

What are the top reviewed SERV locations?

Ewing , Clifton , Trenton , Cranford , Middlesex , Piscataway , North Brunswick , Paterson , Lawrenceville , Edison , Elizabeth , Hillsborough , Jersey City , Keansburg , Kenilworth , Monroe Township , Passaic , Plainfield , Roselle , South Plainfield , Union , Princeton , New York , Smyrna , Hamilton , Ewingville , Lawrence

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SERV

SERV reviews

1.8

8% would recommend to a friend

(124 total reviews)

Regina Widdows

4% approve of CEO

7% positive business outlook

Ratings by category

2.4

Diversity & inclusion

2.0

Work/Life balance

1.8

Compensation and benefits

1.7

Career opportunities

1.6

Culture & values

1.5

Senior management

SERV has an employee rating of 1.8 out of 5 stars, based on 124 company reviews on Glassdoor which indicates that most employees have a poor working experience there. The SERV employee rating is 52% below average for employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

124 reviews

3.0

Apr 4, 2013

Good experience

Residential counselor

Recommend

CEO approval

Business Outlook

Pros

Very supportive and fun staff

Cons

Highly stressful and the company puts you at great risk because very often you are the only staff on duty supervising residents.

1.0

Jun 30, 2026

Great consumers, but poor management and low pay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Consumers were awesome and some staff. Decent benefits.

Cons

Poor pay, horrible management, no one takes accountability, lack of teamwork and cohesion. They are concerned over dollars and not people (both staff and consumers).

1.0

Mar 29, 2026

Skeptical Hiring process from the beginning

Residential counselor

Recommend

CEO approval

Business Outlook

Pros

Lenient with experience requirements (it’s beneficial for the person being hired but it’s questionable for the people receiving the service)

Cons

Everything, from workload, to magement, pay etc

Viewing 85 - 87 of 124 Reviews

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Good experience

Great consumers, but poor management and low pay

Skeptical Hiring process from the beginning

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