Does STCU pay their employees well?

According to anonymously submitted Glassdoor reviews, STCU employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at STCU. This rating has been stable over the past 12 months.

How satisfied are employees working at STCU?

77% of STCU employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated STCU 4.0 out of 5 for work life balance, 4.3 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at STCU?

Teller (8) , Contact Center Representative (7) , Member Consultant (4) , Teller II (4) , Branch Manager (3) , Member Relationship Officer (3) , Analyst (2) , Loan Officer (2)

What are the pros of working at STCU according to real employee reviews?

"Good benefits" ((in 12 reviews)); "Great culture and organization that makes a difference locally" ((in 12 reviews)); "Good work/life balance." ((in 10 reviews)); "Flexible and accommodating management." ((in 7 reviews)); "Great Coworkers" ((in 4 reviews))

What are the cons of working at STCU according to real employee reviews?

"Low pay when I was there" ((in 8 reviews)); "Training was awful and hoped for a better direction" ((in 5 reviews))

What are the top reviewed STCU locations?

Spokane , Liberty Lake , Spokane Valley , Post Falls , Kennewick , Cheney , Spokane Valley , Grant

STCU reviews

4.2

77% would recommend to a friend

(118 total reviews)

Lindsey Myhre

100% approve of CEO

75% positive business outlook

Ratings by category

4.3

Culture & values

4.1

Diversity & inclusion

4.1

Career opportunities

4.0

Work/Life balance

3.9

Compensation and benefits

3.6

Senior management

STCU has an employee rating of 4.2 out of 5 stars, based on 118 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The STCU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

118 reviews

4.0

Feb 9, 2023

Good Job

Member consultant

Recommend

CEO approval

Business Outlook

Pros

Competitive pay, culture, career growth, profit sharing, weekends off

Cons

Your helping members with problems that are easily avoidable. Poor training...just enough to get you comfortable doing the easy stuff (essentially all you learn is the system that is used to open new accounts) but training lacks depth considering how much knowledge is needed to do the job correctly. Management feels more like a parent child relationship, but I would consider this normal in the industry. These cons are rather nit-picky, but truthful. STCU is a great place to work.

STCU Response

3y

Thank you for taking the time to leave a review. We are happy to hear you are enjoying the compensation, STCU culture, benefits, and career growth opportunities. Thank you for your feedback. Human Resources is always available to discuss any issues you experience.

3.0

Oct 15, 2022

It’s a well paying job..

Contact center representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits, good pto, usually willing to work with you if you need time off for unscheduled emergencies

Cons

Fast paced, dealing with upset members, constant changes make it difficult to keep up. A bit of toxic positivity is involved as well. You have to be very driven to succeed here. Usually you have to take on extra projects without increased pay to potentially get a raise less of than a dollar per hour.

STCU Response

3y

Thank you for your service to STCU and our members, and for sharing your feedback. We're happy to hear you are enjoying the benefits STCU provides. As we continue to grow, the Contact Center continues to be a very busy place. Please feel free to reach out to HR with your concerns about the work environment, projects, and compensation.

5.0

Sep 28, 2022

Great career

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Has a culture of always doing the right thing, both for members and employees. Have a good work life balance. There is great job stability, tuition reimbursement, and career advancement opportunities.

Cons

Rapid growth has left a lot of clean up work, that’s frustrating to many employees who don’t feel there is ever focus or time put toward this. Pay isn’t top of market. Expected to meet challenging goals and targets but then not always rewarded for that through profit sharing or incentive.

STCU Response

3y

Thank you for sharing your experiences and for your more than 20 years of service to STCU and our members. We are appreciative of employees like you who are dedicated to providing our members with exceptional service. As we continue to grow, we are committed to supporting our members and employees in ways that continue to embrace our culture. Receiving feedback from employees is an important tool for us to determine what is going well and how we might improve, so thank you again for your thoughts.

Viewing 28 - 30 of 118 Reviews

Jobs at STCU

Teller (traveling position-Spokane Valley region)

Spokane Valley, Spokane, WA

AVP - Business Banking Officer

Senior Home Loan Underwriter

STCU

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