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STCU

Engaged Employer

STCU reviews

4.2

77% would recommend to a friend

(41 total reviews)
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Lindsey Myhre

100% approve of CEO

75% positive business outlook

Ratings by category

4.3

Culture & values

4.1

Diversity & inclusion

4.1

Career opportunities

4.0

Work/Life balance

3.9

Compensation and benefits

3.6

Senior management

Ratings by demographic groups

Reviews by job title

41 reviews

Reviews about "Compensation"

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4.0
Feb 9, 2023

Good Job

Member consultant
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, culture, career growth, profit sharing, weekends off

Cons

Your helping members with problems that are easily avoidable. Poor training...just enough to get you comfortable doing the easy stuff (essentially all you learn is the system that is used to open new accounts) but training lacks depth considering how much knowledge is needed to do the job correctly. Management feels more like a parent child relationship, but I would consider this normal in the industry. These cons are rather nit-picky, but truthful. STCU is a great place to work.

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STCU Response
3y
Thank you for taking the time to leave a review. We are happy to hear you are enjoying the compensation, STCU culture, benefits, and career growth opportunities. Thank you for your feedback. Human Resources is always available to discuss any issues you experience.
3.0
Oct 15, 2022

It’s a well paying job..

Contact center representative
Recommend
CEO approval
Business Outlook

Pros

Good benefits, good pto, usually willing to work with you if you need time off for unscheduled emergencies

Cons

Fast paced, dealing with upset members, constant changes make it difficult to keep up. A bit of toxic positivity is involved as well. You have to be very driven to succeed here. Usually you have to take on extra projects without increased pay to potentially get a raise less of than a dollar per hour.

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STCU Response
3y
Thank you for your service to STCU and our members, and for sharing your feedback. We're happy to hear you are enjoying the benefits STCU provides. As we continue to grow, the Contact Center continues to be a very busy place. Please feel free to reach out to HR with your concerns about the work environment, projects, and compensation.
1.0
Sep 6, 2022

Not worth the Headache

Member consultant
Recommend
CEO approval
Business Outlook

Pros

Benefits are through Premera and are affordable. Get a one-hour lunch break.

Cons

Low-pay (not competitive) and breaks are hard to get. Training is very short and internal job aides are complicated.

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STCU Response
3y
Thank you for taking time to leave a review. We’re happy to hear you enjoyed the affordable health insurance and work schedule. After a comprehensive review of the current market, we increased pay early summer. We will regularly review compensation and adjust accordingly. We’re sorry to hear the five-day Member Service training class and mentoring afterwards felt too short. Our job aids which contain step-by-step instructions are very detailed. We are always looking to make improvements and are reviewing job aids. Thank you for your feedback. We will pass it along to leadership.
Viewing 7 - 9 of 41 Reviews
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Glassdoor has 120 STCU reviews submitted anonymously by STCU employees. Read employee reviews and ratings on Glassdoor to decide if STCU is right for you.