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      Safelite AutoGlass

      Part of Belron International Limited

      Engaged Employer

      Safelite AutoGlass reviews

      3.1

      43% would recommend to a friend

      (2,301 total reviews)
      avatar

      Renee Cacchillo

      43% approve of CEO

      40% positive business outlook

      Ratings by demographic groups

      Safelite AutoGlass has an employee rating of 3.1 out of 5 stars, based on 2,301 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safelite AutoGlass employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

      Reviews by job title

      2K reviews
      4.0
      Feb 15, 2024

      WFH is great; Phone jobs suck

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - WFH is awesome - Team is generally really kind - Relatively easy job

      Cons

      - Only one 30 min break (unpaid) and two 15 min breaks (paid) for 8 hr shift - Call volume is frequently back-to-back - Your bathroom breaks are timed (all your activity is tracked) - They want you to be pushy on the phones which in some cases can be insensitive to callers

      3.0
      Jan 20, 2024

      Good Intentions

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is a good company to work for.

      Cons

      Way too much money wasted on overpaid useless consultants. We could be much better off by hiring FTE's and still save money. Consultants don't care about the success of the company the same way as actual employees.

      4.0
      Nov 12, 2023

      A Stable Industry with Growth Potential

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Vehicles will always have glass. This is a very stable industry Glass will continue to crack and break. Insurance companies will always offer damage coverages. This company is the largest and only national auto glass company in the US. The benefits are good. The ability to move not only up but into different disciplines within the company is very good. The best reason to get into this company is to become a known quantity, access to job opernings in every division and have an insider's advantage to moving up. Safelite is always expanding mostly by acquisition but probably soon by diversifying.

      Cons

      The company is foreign owned which in itself is not a con but it does make it a bit more difficult to know what plans the owners have for their US based division. Artificial Intelligence and software may eliminate CSR jobs or greatly reduce the numbers of CSRs needed. Increased use of the website and chat has already impacted the volume of inbound calls and will continue to do so.

      Viewing 103 - 105 of 2,301 Reviews
      Related searches: Safelite AutoGlass jobs | Safelite AutoGlass salaries | Safelite AutoGlass benefits | Safelite AutoGlass interviews
      ReviewsSafelite AutoGlass reviews

      Glassdoor has 2,370 Safelite AutoGlass reviews submitted anonymously by Safelite AutoGlass employees. Read employee reviews and ratings on Glassdoor to decide if Safelite AutoGlass is right for you.