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Sagent Behavioral Health

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Sagent Behavioral Health reviews

3.1

37% would recommend to a friend

(96 total reviews)

Mark Peterson

67% approve of CEO

45% positive business outlook

Reviews by job title

96 reviews

Reviews about "Compensation"

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4.0
Mar 4, 2018

Psychotherapist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A lot of office staff support for billing, scheduling, and documentation. Positive, friendly environment. Flexible hours.

Cons

PTO benefits and compensation could be improved. Clients can not leave a direct message for therapists, and "phone tag" can be a significant challenge.

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Sagent Behavioral Health Response
8y
Thank you for your review! Thanks for commenting about how helpful all of the support that is available to you. We also appreciate you making mention that you have the opportunity to create your own schedule and make adjustments to your schedule based on your lifestyle. We give our clinicians a lot of autonomy with their schedules and support them when they need to make adjustments. Also happy to hear that you appreciate the "positive, friendly environment." We are always evaluating the benefits and compensation we offer to our employees and will take your feedback in mind. We'll also discuss ideas on how to more effectively manage calls and messages too. Thanks again!
2.0
Jan 3, 2018

Company culture is poor

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Monotonous work: easy to talk to patients and medical associates; company celebratory occasions.

Cons

Micromanagement: Individuals are advised to meet with superiors on quarterly basis to review performance. Said individuals are then told to take notes and email superiors about what was discussed in the meeting (to ensure the individual was listening, etc.) This is a lazy method for superiors to keep tabs on employees' performance. Other similar workplaces would have superiors do this themselves. Taking notes might also apply during small group meetings where employees are called on randomly to see who was paying attention and can call out the right answer. It comes across as very degrading and hierarchical. It is also encouraged of said individuals to not reveal to the person they are speaking with on the phone that they have reached a call center, as patients do not like to think their needs have been reduced to a separate location. Policies: In the employee handbook it outlines a gossip-free work environment. The place is anything but gossip-free as those who work there the longest chat about anything and everything, including everyone: current and former. Upon my exit, someone I know said the only company that would create a gossip-free policy is one that doesn't want any of its employees criticizing their policies, so that's why it's put there.

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Sagent Behavioral Health Response
8y
Thank you for writing your review about your experience as an employee. We appreciate you saying that you enjoyed the company celebrations and get-togethers/picnics. We highly value these as well. It allows for a nice opportunity for our staff to get better connected with each other and is wonderful for team building. We are sorry to hear that you feel as if you were micromanaged. Most of our staff appreciate the quarterly meetings with their supervisors for support and training. We are dedicated to ensuring that all of our staff get the support they need to not only excel in their job, but also have a good time and getting a feeling of accomplishment when they do it. While we know that not all management styles fit everyone, we usually try to accommodate. I am not sure if you mentioned to your supervisors or Human Resources about your concerns with the meetings you mentioned in your review? We hold our staff accountable for the work that they do and we do ask staff (in our call center) to keep notes about their meetings. It’s not because our supervisors are, as you say “lazy”, it’s because we think that employee’s taking notes that are meaningful to them are better than a written summary that was created by someone else (the supervisor). We do this to empower our employees, not micromanage them. Most of our staff appreciate this. It’s our understanding that most companies in the U.S. have a Gossip Free Workplace policy. We have one as well to ensure that staff are working in a comfortable work environment and one that is free from toxic rumors. Our Gossip Free policy does not prohibit staff from talking about concerns or dissatisfaction about any company policies. In fact, it encourages staff to have discussions with appropriate personnel (such as direct supervisors or HR). We appreciate hearing feedback from current employees about any concerns or dissatisfaction with any policies so that we can help them succeed in their position. We also value transparency so feel free to come forward and discuss any concerns you have directly with us.
5.0
Aug 18, 2017
Recommend
CEO approval
Business Outlook

Pros

Great support from upper management. They encourage you to ask questions and give feedback on the company. If you put in the effort you will be rewarded with eventual promotion (lots of hiring comes from within). Overall, the "teamwork" vibe was strong, and made the work a lot more enjoyable. I would definitely recommend this job to anyone who is looking to gain experience/insight into the mental health field. You will learn a lot!! Also, the pay is decent for the work being done, and it is constantly going up since the company continues to grow. .

Cons

Many staff members leave the company because the work can get repetitive (i.e. checking in clients, phone calls, sitting for long periods of time). This is fast paced, so be sure you're ready to handle some stressful days when understaffed. The days do go by a lot faster when it's busy though.

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Sagent Behavioral Health Response
8y
Thank you very much for your very positive experience working for Nystrom & Associates! Great idea for us to consider too regarding possibly having 2 formal reviews annually versus one. We will consider that. Thank you.
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