Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Sagent Behavioral Health

      Is this your company?

      Sagent Behavioral Health reviews

      3.1

      37% would recommend to a friend

      (359 total reviews)

      Mark Peterson

      67% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Sagent Behavioral Health has an employee rating of 3.1 out of 5 stars, based on 359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sagent Behavioral Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      359 reviews
      2.0
      Mar 25, 2018

      Support Staff

      Support staff
      Recommend
      CEO approval
      Business Outlook

      Pros

      I enjoy working with those who need our help every day

      Cons

      Extreme micromanaging at all levels. You constantly feel as you are walking on egg shells. The company is more about profit than patient care. Done by increasing the amount of patients with less individuals to care for them. They state there is room to grow and promotions are frequent, that does not seem to be the case at all. We are overworked, underpaid, have few days off for the amount of stress we receive on a daily basis. Management and HR state they want to helps us if we have a problem, but everything ends up being "we will get back to you on this". This either never happens or the problem is due to you and not the company.

      avatar
      Sagent Behavioral Health Response
      8y
      Thank you for your review. I am sorry to hear that you would not recommend working for our company. I would highly encourage you to reach out to Human Resources to discuss your concerns. If you have done that already, and feel as though you are seeing no improvements, I'd encourage you to reach out again so we can work with you to make things better for you- where at all possible. 651-379-1774. For the rest of the readers reading this post, if you were to ask our staff about many of these comments, they would utterly disagree and tell you that they feel otherwise about most, if not all, of these statements. This could possibly be written from a former employee who left on bad terms (which happens infrequently due to different types of issues). Factually, promotions within our company happy ALL THE TIME. Our HR staff and managers are consistently promoting staff to other positions with the organization. For anyone to comment that there is "no opportunity for growth" is likely an employee with performance issues like attendance problems. Additionally, in contradiction to this post, our Support Staff receive three weeks of PTO in addition to paid holidays. We've been told by several staff, and new hires, that this is exemplary compared to similar positions at other agencies. We are proud of that and always want to offer more and better benefits when we can, and we often make adjustments. Lastly, we treat all employees, regardless of job title, equally with dignity and respect. Thanks.
      2.0
      Jan 3, 2018

      Company culture is poor

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Monotonous work: easy to talk to patients and medical associates; company celebratory occasions.

      Cons

      Micromanagement: Individuals are advised to meet with superiors on quarterly basis to review performance. Said individuals are then told to take notes and email superiors about what was discussed in the meeting (to ensure the individual was listening, etc.) This is a lazy method for superiors to keep tabs on employees' performance. Other similar workplaces would have superiors do this themselves. Taking notes might also apply during small group meetings where employees are called on randomly to see who was paying attention and can call out the right answer. It comes across as very degrading and hierarchical. It is also encouraged of said individuals to not reveal to the person they are speaking with on the phone that they have reached a call center, as patients do not like to think their needs have been reduced to a separate location. Policies: In the employee handbook it outlines a gossip-free work environment. The place is anything but gossip-free as those who work there the longest chat about anything and everything, including everyone: current and former. Upon my exit, someone I know said the only company that would create a gossip-free policy is one that doesn't want any of its employees criticizing their policies, so that's why it's put there.

      avatar
      Sagent Behavioral Health Response
      8y
      Thank you for writing your review about your experience as an employee. We appreciate you saying that you enjoyed the company celebrations and get-togethers/picnics. We highly value these as well. It allows for a nice opportunity for our staff to get better connected with each other and is wonderful for team building. We are sorry to hear that you feel as if you were micromanaged. Most of our staff appreciate the quarterly meetings with their supervisors for support and training. We are dedicated to ensuring that all of our staff get the support they need to not only excel in their job, but also have a good time and getting a feeling of accomplishment when they do it. While we know that not all management styles fit everyone, we usually try to accommodate. I am not sure if you mentioned to your supervisors or Human Resources about your concerns with the meetings you mentioned in your review? We hold our staff accountable for the work that they do and we do ask staff (in our call center) to keep notes about their meetings. It’s not because our supervisors are, as you say “lazy”, it’s because we think that employee’s taking notes that are meaningful to them are better than a written summary that was created by someone else (the supervisor). We do this to empower our employees, not micromanage them. Most of our staff appreciate this. It’s our understanding that most companies in the U.S. have a Gossip Free Workplace policy. We have one as well to ensure that staff are working in a comfortable work environment and one that is free from toxic rumors. Our Gossip Free policy does not prohibit staff from talking about concerns or dissatisfaction about any company policies. In fact, it encourages staff to have discussions with appropriate personnel (such as direct supervisors or HR). We appreciate hearing feedback from current employees about any concerns or dissatisfaction with any policies so that we can help them succeed in their position. We also value transparency so feel free to come forward and discuss any concerns you have directly with us.
      4.0
      Nov 16, 2017

      Working as a Support Staff

      Support staff
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone that works here is friendly. I enjoy working with a diverse base of clients as well. It is interesting getting to know patients that come in regularly.

      Cons

      The only negative I can think about is only applicable if you're lazy, its a busy place for the majority of the workday.

      avatar
      Sagent Behavioral Health Response
      8y
      Thank you very much for your positive review. We're glad you're enjoying your work and finding it fulfilling. Thanks for all you do.
      Viewing 79 - 81 of 359 Reviews
      Related searches: Sagent Behavioral Health jobs | Sagent Behavioral Health salaries | Sagent Behavioral Health benefits | Sagent Behavioral Health interviews
      ReviewsSagent Behavioral Health reviews

      Glassdoor has 367 Sagent Behavioral Health reviews submitted anonymously by Sagent Behavioral Health employees. Read employee reviews and ratings on Glassdoor to decide if Sagent Behavioral Health is right for you.