ScriptPro reviews

Where do I begin * The management tend to micro-manage their employees all the time. I.E.: Aux times are monitored strictly, they will assign many tickets to you, They will ask you to stop your troubleshooting and answer a call, SLA is hard to meet. * They can take anybody off the street with Customer Service experience and teach them the job. People with IT experience are less valued in CS. * Most of the products are proprietary, so if you want to grow a career in IT this is not the place to do it, unless you work in the IS department. * The raises are very minimal, or some years non-existent. You could do a bang up job for the whole year and get a low raise, or not be promoted. * There has been so much turn-over in the CS department over the years. * The 401k here is ok, but not great * Management gives you false hope in advancing in your career objectives. You pretty much have to be buddy-buddy with the overall manager to get promoted. * The morale of the department has gone way down in the past years. * policies are sent mostly through emails and change way too often. * the department has turned from a Technical Service desk to a call center, which doesn't seem to fit for the kind of work this position entails. * They only pay for either a network + ,or Secirty + once you have DoD access. So if you are looking for a company to pay for your certification in CS look somewhere else, unless you are in the IS department.

Money. I know it's kind of cliche to list this a con, but other jobs which require you to travel extensively pay almost double what they're currently offering (I know this because I've been shopping around). They have let some personnel go that they never should have. From the sales department, to software engineers, and all the way down to their field techs and installers. Management is quick to complain about them leaving, yet you never hear of anyone being asked what it will take for them to stay. There are people in positions all over this company that either aren't competent enough or don't have the temperament for their position.