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ScriptiLabs

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ScriptiLabs Austin reviews

3.8

63% would recommend to a friend

(11 total reviews)

Greg Stamper / Bubba Russo

84% approve of CEO

71% positive business outlook

Ratings by category

4.0

Culture & values

4.0

Work/Life balance

3.8

Senior management

3.8

Career opportunities

3.2

Compensation and benefits

Reviews by job title

11 reviews
1.0
Nov 6, 2014

Rotting from the Inside Out

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The job itself was actually a lot of fun. Being able to work with a passionate clientele like small business owners is exhilarating. I would recommend the SEO/advertising field (though not this particular company) to anyone who enjoys creatively solving problems, writing and helping people achieve their dreams. Over all, the work environment is casual, and food and drink are often provided to employees.

Cons

Unfortunately, it's the people that make ScriptiLabs a terrible place to work, specifically the upper management. The CEO himself is nice enough (if you're a woman, as long as you don't mind receiving a few sexually charged comments on days you decide to put extra care into your hair and makeup) but he's bullied around by certain family members, some of whom are as stubborn as they are poorly educated, and wildly jealous of anyone who catches his wondering eye. Be warned: ScriptiLabs takes 'family owned and operated' to a whole new level. Cliques and favoritism abound. Prepare to get 'laid off' for obscure reasons if you so much as toe the line of certain family members' bad sides. To stay in their good graces, avoid: looking nice, being young, smiling, offering alternatives to poorly conceived strategies, laughing in the workplace (certain insecure individuals might think this is directed at them!), having any semblance of a life outside of ScriptiLabs that requires you to miss out on the 'optional' alcohol-based outings. The office atmosphere at ScriptiLabs is a little bit like a college dorm sometimes, which does have its pluses, but don't delude yourself into thinking work ends at 5. If you decline to join one of the office-wide parties or to have a beer on celebratory Fridays, management will take your absence as a personal insult and attempt to single you out from then on. "What's your problem?" "You think you're too good for us?" Yeah, it really is that crazy. Good luck to my fellow introverts. Management is running blind into a field they know nothing about. If you're looking for hands-on training, do yourself a favor and look elsewhere. The project manager is usually a family member not even on the payroll, with no functional knowledge of processes or timeframes--but still, their word is law, and if you try to reason with them, you'll be put on the blacklist.

avatar
ScriptiLabs Response
11y
Cons What we know about the current CEO is that he is not only a “nice enough guy” but he is also caring, understanding and generous. You are correct about the CEO telling both males and females that they look nice or sharp if they care enough to take extra care to look professional. That is a good way to encourage dressing professionally and is not something unique to ScriptiLabs. In fact, supervisors and management are encouraged to do this. We did do some research internally, in confidence, and we could not find one other employee that shares your opinion in regards to anything that the CEO or anybody else in the company says being “sexually charged”. If you felt that way, ScriptiLabs would like to sincerely apologize. This was certainly not the intent. If you know anything about this CEO, the one thing about him is that he is not, and will not, allow himself to be bullied in any way. His job is to make sure that the company is successful. He is very tolerant up to a point but knows when something has to be done his way and will make sure that it gets done the right way. Cliques and Favoritism To your point, we have certainly had a lot of this in the past. Employees that have recently been hired that might have looked at some of the older GlassDoor reviews before interviewing are absolutely confused about this concern once they have been here for awhile. ScriptiLabs treats everybody fairly. When employees go above and beyond, they are rewarded. The CEO is very mindful of this because of our past experiences and will do what he can for this not to happen again. Laid off for Obscure Reasons There has not been one employee that has been let go without very careful thought going into it. We understand that it has a very serious impact on their lives and weigh it heavily. We work very hard to try to correct or coach an employee through any problems they may be having with a particular task or expectation. Sometimes, employees are simply not qualified for a particular position. There are other reasons that we might have to let somebody go. Sometimes, it’s as simple as having an extraordinarily slow month or behavior unbecoming of a ScriptiLabs employee. ScriptiLabs is not unique in this regard and this happens it business all of the time. Because we are a mostly organic and smaller company, that may feel more pronounced at times. Office atmosphere What has been stated in regards to the office atmosphere is completely inaccurate. We have fun around here but it is a very professional environment to work in. There is often times laughter, pranks and good conversations that are happening all of the time. This is improving as we have been able to upgrade personnel. There are certainly times where employees have to work past 5:00. For the most part, this is rare and might happen to a particular employee once every month or so. It’s very evident that this company cares about its employees work/life balance. What any prospects need to keep in mind is that you are only scheduled for 7.5 hours per day. This means that you get 2.5 hours per week back on average. What we find is that most people don’t mind working a few extra hours here and there because they realize that the company does care. Management is blind… The truth of the matter is that when ScriptiLabs was first acquired, management didn’t quite understand the demand for the services associated with this growing space. There were a lot of adjustments that were in order for sure. Most of those process adjustments and product/service development were completed within the first couple of years and now this company is taking off like a rocket. What management understands very well is business and how business works. The current employees have confidence in where we are headed as a company. We have grown at an annual rate that most companies only dream of. 2014 looks to be a record breaking year and the month of December is capping it off with a record breaking month. The prospects for 2015 are off the charts and management seems to be making all of the right moves. Not as Smart as you Think you Are Management at ScriptiLabs is pretty humble overall. We certainly don’t think we know it all but we do learn very quickly and make adjustments to improve where we can. All we can do is the very best that we can do every single day that we walk in the door. I don’t think we can ask more than that of ourselves.
5.0
Oct 31, 2014

Awesome Company on the Rise!

Director of sales
Recommend
CEO approval
Business Outlook

Pros

ScriptiLabs is a company that has great employees who enjoy what they do and are valued as part of the family. AS Scripti has grown from 2 people total in 2011 to now over 20 employees, Scripti has added value, increased wages and benefits with a 5 day a week and 7 1/2 hour work day. With over 1000 customers and growing there's no place like Scripti that tries to bring fun, family and professionalism in our work place environment.

Cons

As a growing company there are always growing pains but this is nothing that can't be overcome! When you have groups of people that begin to hang out and some gossip that tends to make for discomfort but as Scripti grows and we all learn this is not something that can't be overcome with GREAT Employees!

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ScriptiLabs Response
11y
Great title, thank you! We are doing our best to continue to rise to the top! Adding supervisors to each department was certainly a valuable contribution to the positive growth and team improvement. We do our best to stay positive and defuse any negativity or gossip that an employee tries to stir up. Sometimes an employee will surprise us and show a side that didn’t exist upon hiring or even after being employed for a few months with Scriptilabs but unfortunately this is nearly impossible to predict. The great news is, as we have seen time and time again and as you mention, the team moves on past these employee hiccups with a large force of great employees.
1.0
Sep 21, 2014

Quantity Over Quality

Internet marketer
Recommend
CEO approval
Business Outlook

Pros

From the outside looking in, this seems like a small, pleasant, family-owned business. You can go to their Facebook page and see numerous images of the employees drinking together in celebratory fashion and they seem like a tight-knit company. If you have little or no experience in the field, you can still get hired (and if you have the gumption to learn on your own, you can get a good footing in the industry – the management doesn’t have the knowledge in the industry to teach you, so you must be a self-learner). The management, who is all family, is the first to tell you they’re very professional and don’t take anything personally.

Cons

That’s not true. They take things personally. The company’s main (and only) focus is making money for themselves. In countless situations I witnessed the management put their needs before their clients and was privy to discussions in which the management refused to fix issues that were possibly caused by the work ScriptiLabs did for a client. Correction: they would fix the issue, but only if the customer fronted more money. It was not uncommon to hear “quantity over quality” from management, which reflects in the errors I constantly saw in the work and in their hiring strategy (if you can call what they have a strategy).

avatar
ScriptiLabs Response
11y
Employees before Management To suggest that ownership is greedy in some way is simply not true. Anybody that really knows ScriptiLabs understands that we care about our employees more than ourselves. For instance, in the early days, the CEO refused to be paid until he was sure that all of the other employees were paid and the company’s financial standing was in order. Another example of how we run our business is that the CEO insists that we invert the typical hierarchical triangle and insists on placing himself at the bottom. He genuinely believes that he works for everybody in this company and that the supervisors work for their employees on a day to day operational basis. ScriptiLabs gives raises often where justified and will continue to do so as we can. Our salaries are up at least 50% and in some cases 100% from when we first started. We consider it a privilege to be able to pay more to our employees and give them additional benefits. Experience How we hire has changed quite a bit since this was posted. We are hiring more employees with industry experience and working as hard as we can to further develop formal training programs. Having said that, we do like to think that we offer opportunities for somebody with initiative to teach themselves as well occasionally. Taking Things Personally One thing that we have learned in business is not to take things personally. What management has determined is that employees take things personally and we definitely need to do a much better job of how we communicate with them. How we Treat Customers We care deeply about our customers and their well being and will ALWAYS do the right thing. We never say “Quantity over Quality” and have tried to determine where this came from and cannot find one employee that has heard this or felt this way. The bottom line is that we will go above and beyond for a customer. Even if we have under quoted a job, we will make sure that it gets completed even if it means that we will lose money on the job. Just as with any business, there are customers that try to get products and/or services for free. Those cases are dealt with independently and there are times where we have to put our foot down. This will not change.
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Glassdoor has 21 ScriptiLabs reviews submitted anonymously by ScriptiLabs employees. Read employee reviews and ratings on Glassdoor to decide if ScriptiLabs is right for you.