ScriptiLabs Austin reviews

3.8

63% would recommend to a friend

(11 total reviews)

Greg Stamper / Bubba Russo

84% approve of CEO

71% positive business outlook

Reviews by job title

11 reviews
1.0
Sep 21, 2014

It's a Trap!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- On the Job Training (Quality of training has likely decreased since senior employees do not stay long enough to pass along their knowledge) - Casual Work Environment

Cons

First and foremost, the biggest con of working at ScriptiLabs was the underlying hostile environment created by the owners and their family. Harassment and bullying from "leadership" is a very real problem. The number of times that I was inappropriately engaged with in manners that made me feel very uncomfortable is staggering. To make matters worse, the "HR Department" was a family member, who wasn't on payroll during the entirety of my employment. They say that they encourage you to voice your opinions and ideas, but this is a terrible idea! If you say anything that is in any fashion contradictory to their own views, then you are immediately treated differently. It is not uncommon for those that voice a different opinion to be quickly terminated for obscure reasons, or to be pushed out of the company voluntarily due to how they are shunned out by leadership. There is also a running theme of hiring young beautiful women that is very creepy. I do not recommend that anyone goes to work for ScriptiLabs, but I must raise a huge red flag out to females. Just stay away! - Job Security (Constantly dissatisfying clients and struggling with profits) - Empty Promises (They hook you in with enticing offers and promises that very rarely come true) - Low Retention Rates (Of employees and clients) - Tarnishing Your Professional Name (I am very ashamed that my name is associated with their terrible business practice and poor customer service. - Those leading the company do not understand the industry (This hinders both the ability to hire qualified talent, and the ability to make appropriate decisions throughout their business's practice) - Overall, next to no standard benefits (The vacation/Sick time benefits are a joke) FALSE RECOGNITION - Fake reviews every where, and very skewed awards. - Throughout Yelp, Bigcommerce.com, Facebook, and likely other places throughout the web are reviews created by family and friends. Don't let them fool you about enableids.com or enableits.com. The CEO of ScriptiLabs owns both companies, and the reviews were written by staff members. - Awards such as Best Places to Work in Austin are all nominated by a family member who is very close to company. Other accreditation such as being a Google Partner and Member of the Chamber of Commerce are all paid for by Scriptilabs.

avatar
ScriptiLabs Response
11y
Training There are plenty of opportunities to train in many different aspects of our business. Our training program is beyond adhoc but not quite as mature as we would like. This industry changes very quickly so keeping up can be quite challenging. Over half of our staff has been here for at least 18 months and are more than willing to help those that are willing to learn. Ask any of our developers about their opportunities to learn and I think that you will find that they have opportunities to learn each and every day. Every single department has a training manual that can be referred to learn from and reference when needed. The Environment as a Whole One of the most important aspects of this company is employee feedback. It’s how we have become the company we are today. In the early days we had adhoc meetings everywhere and if we didn’t have our employee feedback, we would have failed. We listen carefully and will make whatever changes are necessary in order to improve. We won’t make all changes as not all ideas are in synch with the big picture. However, no employee will ever be alienated in any way for making recommendations. When we look to hire new employees, we never focus on gender, sexual orientation, race, etc. We simply hire the most qualified candidate to fill the position that we can afford at the time. If your interpretation of our female employees is that they are beautiful, we’re sure they would find that flattering. However, our guess is that they would prefer to be known more for their amazing work ethic and accomplishments over being labeled “pretty”. The job security associated with ScriptiLabs is no different than any other company. In fact, we are very close to being in line with other companies in this market. I would encourage anybody that is interested in ScriptiLabs to seek out any of our employees on LinkedIn and get their honest opinion about the company and its job security. We admit that our quest for healthcare has taken longer than we had hoped. We made a decision to focus on raising salaries before healthcare so that our employees could at least have the option to buy their own in the interim. Just know that our intent was always to implement them as soon as we could afford them. That time has now come. Access to quality healthcare is starting on Jan. 1st, 2015 and it looks like we are going to be able to pay 50% of our employees’ premiums. We simply had to be patient and responsible so we didn’t overextend. I hope to pay 100% of the premiums by 2016 but we can only False Recognition We have never attempted to falsify any online recognition. You simply cannot fake being a Google Partner, Member of the Chamber of Commerce or The Austin Business Journal’s Best Places to Work. The ABJ‘s “Best Places to Work” was voted on by all of our employees at the time. Last year we didn’t qualify but we are doing everything we can this year to improve benefits since that is where we scored the lowest. Now that we are implementing healthcare, we are confident that our employees will give us a higher rating than they did this year. It is a very useful tool for us and one that we listen to carefully. In regards to BigCommerce.com, you have to have a site in order to post feedback. We can’t fake anything related to these websites. These are clients of ours that we have done work for and not all of them are perfect. We make mistakes just like any company. All we can do is listen to our customer feedback and improve on a daily basis.
2.0
Feb 5, 2012
Recommend
CEO approval
Business Outlook

Pros

The CEO is a very nice guy overall and is fairly understanding. Everyone at the company is friendly and they often describe themselves as a family. There are many opportunities to hang out with your coworkers outside of work. Most of the time the environment is fairly relaxed, and you get to work with a lot of different technologies (which is great if you're just getting into the field and are looking for some exposure). And it is a very small and new company, so you will play an important role in the company.

Cons

Here's the problem: the company doesn't really understand how software development works. For the work being done, developers are underpaid and underappreciated. Projects are usually underquoted, and most of the time the client expects more than what was agreed upon because of the upselling and overpromising that seems to happen. Because of this, projects are often forced to be done haphazardly, and there is more tension than necessary between the client and the company. More than anything, this causes the developers to feel underappreciated, as something they know should cost a certain amount of money and should take a certain amount of time is taken on by the company at a much lower price. This would not be a problem if this happened in just a few cases every now and then, but it seems to happen all the time. In regards to the management not understanding how software is made, this is most evident in the fact that the sales and management often try to micromanage the developers. The sales guys are basically the project managers, and that right there is a big problem. They don't know even the first thing about development, and basically are stretched thin because they are doing 2 jobs, of which they are really only qualified to do the first. However I cannot stress enough that it isn't the fault of the sales team at all; it's the faulty system that is in place that is the problem. There are no real senior developers at the company. There is no one to really lead the developers and teach good development practices or anything. Everyone is, in terms of experience, a junior developer, and while this in itself isn't a bad thing, it becomes clear after a while that this is an issue. On top of this, the company is spread all over the map, and not really proficient in any of the areas. E-commerce shop customizations (closest to proficient in, and to be fair, this part is the focus of the business), web design, web development, hosting, SEO, etc. Overall, the problem is that the company really doesn't have the experience or knowledge to do anything but fairly basic to intermediate stuff, and if you have any goals of self improvement, you'll hit your growth cap at this company very quickly.

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