Is SelectQuote a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at SelectQuote have rated their employer with 3.3 out of 5 stars in 70 Glassdoor reviews. This is an average score with the overall rating of SelectQuote employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at SelectQuote now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at SelectQuote .

Does SelectQuote pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at SelectQuote with 3.6 out of 5 stars based on 70 anonymously submitted employee reviews. This is 8.7% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at SelectQuote.

How happy are Customer Service (CSR) professionals working at SelectQuote?

58% of Customer Service (CSR) employees at SelectQuote would recommend their employer to a friend. This rating has increased by 20% in the past 12 months. Customer Service (CSR) professionals have also rated SelectQuote with a 3.6 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.9 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at SelectQuote?

Insurance Sales Agent (134) , Sales Agent (83) , Insurance Agent (76) , Licensed Sales Agent (72) , Sales Representative (66) , Licensed Insurance Agent (59) , Sales (56) , Sales Associate (53) , AEP Sales Agent (48) , Senior Sales Agent (47) , Medicare Sales Agent (39) , Account Manager (34) , Enrollment Specialist (32) , Customer Service Representative (31) , Medicare Sales Representative (28)

What are the pros of working at SelectQuote according to real employee reviews?

"remote work from home position" ((in 194 reviews)); "It's remote job so that is the only pro I can think of and great training." ((in 153 reviews)); "Great pay!! I made more money in 3 months than my previous job in a year." ((in 128 reviews)); "Leads provided are ok and the money is good if you are a top agent." ((in 69 reviews)); "paid on time benefits were good" ((in 66 reviews))

What are the cons of working at SelectQuote according to real employee reviews?

"Long hours during peak seasons but you are heavily compensated so it makes it worth the sore neck and back." ((in 76 reviews)); "There is no work life balance" ((in 38 reviews)); "$13 an hour plus low commissions" ((in 36 reviews)); "Commission structures are confusing and constantly changing just to benefit upper management." ((in 23 reviews)); "Bad management experience no leadership" ((in 14 reviews))

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SelectQuote

SelectQuote Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(70 total reviews)

Tim Danker

66% approve of CEO

47% positive business outlook

Ratings by category

3.6

Work/Life balance

3.6

Compensation and benefits

3.0

Diversity & inclusion

2.9

Culture & values

2.9

Career opportunities

2.7

Senior management

Customer Service (CSR) employees have rated SelectQuote with 3.3 out of 5 stars, based on 70 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. SelectQuote is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

70 reviews

4.0

Apr 17, 2024

Solid company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Pay is well, laid back environment

Cons

Heard something happened with the company lying to investors. A lot of changes now.

SelectQuote Response

Thank you for leaving a review! SelectQuote values your feedback, and appreciates the honesty in your review. Please know that throughout training, we strive to give a clear expectation of the rigorous and busy sales environment. We understand that at times this can be repetitive and even overwhelming. In addition, we are constantly looking to promote a positive employee experience throughout the whole organization. Thanks to feedback like yours, we will continue looking for ways to improve. Thank you, again, for the honest review!

4.0

Apr 16, 2024

Good place to start

Account manager

Recommend

CEO approval

Business Outlook

Pros

You get good experience and sales training , no nonsense approach. Good for people who are eager to start selling.

Cons

nobody’s perfect, all companies got their good and bad

SelectQuote Response

Thank you for leaving a review. SelectQuote values your feedback and the transparency in your words. Please know that at SelectQuote, we are actively looking to provide a valued employee experience to all members throughout the organization. Thanks to reviews like yours, we are able to showcase this. Please know that your words are taken very seriously and will be used to help us improve moving forward. Thank you, again for the honest review!

5.0

Jan 24, 2024

Best place work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Best place to work with great benefits

Cons

Not any cons that I can recall

SelectQuote Response

Thank you for taking the time to leave a review. SelectQuote values your feedback as an employee. We are happy to hear about your experience and appreciate the transparency in your words. The company strives to offer a supportive environment that promotes opportunities to advance and offers competitive benefits, so we are pleased to hear your review. As always, we hope to continue providing you with a valued employee experience!

Viewing 13 - 15 of 70 Reviews

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SelectQuote Customer Service (CSR) reviews

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