Is SelectQuote a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at SelectQuote have rated their employer with 3.3 out of 5 stars in 70 Glassdoor reviews. This is an average score with the overall rating of SelectQuote employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at SelectQuote now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at SelectQuote .

Does SelectQuote pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at SelectQuote with 3.7 out of 5 stars based on 70 anonymously submitted employee reviews. This is 11.4% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at SelectQuote.

How happy are Customer Service (CSR) professionals working at SelectQuote?

58% of Customer Service (CSR) employees at SelectQuote would recommend their employer to a friend. This rating has increased by 20% in the past 12 months. Customer Service (CSR) professionals have also rated SelectQuote with a 3.6 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.9 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at SelectQuote?

Insurance Sales Agent (134) , Sales Agent (83) , Insurance Agent (76) , Licensed Sales Agent (72) , Sales Representative (66) , Licensed Insurance Agent (59) , Sales (56) , Sales Associate (53) , AEP Sales Agent (48) , Senior Sales Agent (47) , Medicare Sales Agent (39) , Account Manager (34) , Enrollment Specialist (32) , Customer Service Representative (31) , Medicare Sales Representative (28)

What are the pros of working at SelectQuote according to real employee reviews?

"remote work from home position" ((in 192 reviews)); "Training is great and youre given all the material you need to be product knowledgeable." ((in 150 reviews)); "Great pay!! I made more money in 3 months than my previous job in a year." ((in 128 reviews)); "paid on time benefits were good" ((in 68 reviews)); "Leads provided are ok and the money is good if you are a top agent." ((in 66 reviews))

What are the cons of working at SelectQuote according to real employee reviews?

"Long hours during peak seasons but you are heavily compensated so it makes it worth the sore neck and back." ((in 75 reviews)); "$13 an hour plus low commissions" ((in 42 reviews)); "There is no work life balance" ((in 40 reviews)); "Commission structures are confusing and constantly changing just to benefit upper management." ((in 23 reviews)); "poor communication" ((in 16 reviews))

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SelectQuote

SelectQuote Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(70 total reviews)

Tim Danker

66% approve of CEO

47% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.6

Work/Life balance

3.0

Diversity & inclusion

2.9

Culture & values

2.9

Career opportunities

2.7

Senior management

Customer Service (CSR) employees have rated SelectQuote with 3.3 out of 5 stars, based on 70 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. SelectQuote is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

70 reviews

1.0

Jul 9, 2026

Great coworkers but poor management and empty promises

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

My coworkers from the Wilmington branch were some of the best people I've worked for.

Cons

Empty promises, Unfair Treatment.felt like I was on an Island. I started as 1 of 4 CSR reps in Wilmington. One of the four was remote but they refused to let the other 3 be remote. Eventually all reps left accept for me. My manager was in the Kansas office. I was paying $50 a month for a parking pass & commuting. I asked since I was the last one & that they made it clear they were only going to hire for Kansas going forward can I be remote & they refused....Eventually they decided to stop paying the absorbant rent for downtown Wilmington & made everyone remote. Soon after they shut down that branch entirely.

SelectQuote Response

Thank you for taking the time to share your feedback and for your years with SelectQuote. We appreciate your recognition of the supportive coworkers you had the opportunity to work alongside. We're sorry to hear your experience with management and workplace flexibility did not meet your expectations. Feedback like yours helps us better understand where we can continue to improve the associate experience and our communication during times of organizational change. We appreciate your contributions during your time with SelectQuote and wish you all the best in your future endeavors.

4.0

Apr 27, 2026

Good training and commissions, but expect long hours

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good training Good commissions Keep busy

Cons

Fast paced High expectations Sometimes long hourd

SelectQuote Response

2mo

Thank you for sharing your feedback. We’re glad to hear you found the training and commission structure rewarding, and that you felt engaged in a dynamic work environment. We also appreciate your perspective on the fast pace, high expectations, and longer hours at times. Feedback like yours helps us better understand how to support our associates while balancing expectations with a positive experience. Thank you for your contributions during your time at SelectQuote.

3.0

Feb 4, 2026

Good for Experience

Account manager

Recommend

CEO approval

Business Outlook

Pros

A lot of phone calls, which gain you experience. Good intro to remote work. Not a bad gig!

Cons

Fired after the busy season.

SelectQuote Response

5mo

Thank you for sharing your experience. We’re glad to hear the role helped you build phone skills and gain exposure to remote work. We know that changes following peak seasons can feel tough, and we appreciate you being open about how that impacted you.

Viewing 1 - 3 of 70 Reviews

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SelectQuote Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great coworkers but poor management and empty promises

Good training and commissions, but expect long hours

Good for Experience

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