SelectQuote Customer Service (CSR) reviews

3.3

58% would recommend to a friend

(70 total reviews)
avatar

Tim Danker

66% approve of CEO

47% positive business outlook

Customer Service (CSR) employees have rated SelectQuote with 3.3 out of 5 stars, based on 70 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. SelectQuote is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

70 reviews
4.0
Jun 17, 2024
Recommend
CEO approval
Business Outlook

Pros

SQ cares about it employees, and are consistently trying to improve process and procedures in an effort to retain quality agents.

Cons

Need more advancement opportunities outside of managing a team.

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SelectQuote Response
2y
Thank you for leaving the helpful review! SelectQuote values your feedback and sincerely appreciates the honesty in your words. We take pride in the supportive environment of this company. However, we are always looking for ways to improve. We strive to provide valuable benefits to our team members ranging from work-life balance, to career advancement. Please know that we will use your words to help us continue improving. Thank you, again, for the honest review. Keep up the great work!
3.0
May 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Benefits and pay learning advancements

Cons

Management needs to have open communication, and empathy. They need to empower employees not degrade them.

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SelectQuote Response
2y
Thank you for taking the time to leave a review. SelectQuote is sorry to hear about your experience with us. We want to make it known that the company values your feedback and wants to address your concerns. Throughout training, SelectQuote strives to offer a realistic expectation of the competitive and rigorous sales environment for our candidates to best prepare them for their roles. We understand that at times this can be overwhelming to our associates. Please know that we do value each associate who works under the company, and will continue working to offer a supportive, collaborative environment starting with management! Once again, we are sorry to hear about your experience. SelectQuote takes your words very seriously and will use them to help us improve the employee experience moving forward.
5.0
May 13, 2024

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Uncapped income and tremendous amount of leads, daily.

Cons

High expectations to meet publicly owned standards.

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SelectQuote Response
2y
Thank you for leaving the helpful review! SelectQuote values employee feedback and sincerely appreciates the honesty in your words. SelectQuote is pleased to hear about your experience with the company! The company makes it a point to offer an environment full of opportunities for growth and success. We understand that working as SelectQuote can at times be rigorous, especially in an industry with changing demands. However, we strive to support each member of our team by offering exceptional and in depth training. Once again, thank you for sharing your honest feedback with our audiences. SelectQuote appreciates your feedback which will help us improve the employee experience!
Viewing 10 - 12 of 70 Reviews

Glassdoor has 2,027 SelectQuote reviews submitted anonymously by SelectQuote employees. Read employee reviews and ratings on Glassdoor to decide if SelectQuote is right for you.