9y
We’re disappointed to hear the experience of this former employee was not favorable. We do not have a ‘Business Development Manager’ title at Sentinel, but based on other comments in this review it sounds like this individual worked in Sales. Sentinel has high expectations for our team members. In Sales, we look for sales reps who are proactive in their approach, and have a compensation packages that rewards their hard work. We also provide the resources they need to assist their clients. Each Sales team member receives tremendous support from across the company: pre-sales engineers attend calls and design solutions; administration provides materials and all customer facing documents; a large and talented group of technicians performs implementation; project managers organize and manage delivery of those solutions; and post-sales support ensures continuing care is provided. This team approach sets us apart from other organizations, and has been highly regarded by our sales team. As we continue to grow, keeping the connection between offices, departments and teams will remain a cornerstone of Sentinel culture. We have a Sentinel Sales Manual available on our internal portal for our teams to access and use as a supplement to their training. For general Sentinel marketing information, all of our offices have custom one-pagers that match our overall design concept - these are professionally printed and crafted for our clients. Our new website design was met with positive feedback, and we continue to add and grow the site, especially on the customer facing side. We also have a very, very active presence across all major social media outlets to connect with partners, clients and employees.
While it is always disappointing to hear that our efforts have fallen short as expressed here, we are proud to have such a strong rating among our clients and our employees and we will consider this feedback in our continuous quest to make Sentinel an outstanding place to work.
