Sentinel reviews about "manager"

64% positive business outlook

Reviews by job title

34 reviews
2.0
Sep 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits are good. Building is clean. No key card required. Lunch room with lots of free coffee. Plenty of parking.

Cons

Two distinct company cultures. Depending on your department, there may be NO additional onboarding or training after HR's high-level orientation. (You're on your own, and good luck with that.) "Gotcha" security policies and training. (Who does that??) Zero sense of work-life balance. Inconsistent or redundant processes/procedures. Inconsistent application of WFH policies. Managers are impatient when it comes to questions or mistakes, even with new-hires. They rely a lot on you having and using a personal cellphone (for getting inside, logging in remotely, etc.) Disengaged leadership. Bizarre, cult-like organization.

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Sentinel Response
2y
Thanks for your candid and descriptive feedback. While we don’t always hit the mark perfectly, we recognize that several of the challenges cited needed to be addressed and changes/improvements were already in process. Some comments seemed conflicted such as how our management leadership team could be both “disengaged” and “too hands-on all the time”. Logically we could understand it if was one or the other, but not both. We intend for Sentinel to be a hands on company and we pride ourselves on having an open-door policy which was available to you to help create change. With so many ideas for improvement, we hope you shared those specifics with your manager while you were a team member here. While we strive to create an inclusive environment for everyone, we recognize that our culture may not be a fit for everyone. We wish you the best in your future endeavors.
1.0
Feb 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Nice, fun sales team. All are helpful and approachable.

Cons

If you are a sales rep interested in joining the Phoenix office at Sentinel Technologies here are a few things to consider: -You will be grossly underpaid. -Your manager is a mid-twenties sales rep and this is their first and only job since graduating from university. -You have no defined territory and will be expected to drive to the corners of the state to find new business. -You must make “200 dials and 30 donut drops” a week to be successful. To whom? No defined territory means creating and calling a random list from your single sales intelligence tool to hit KPI metrics instead of strategically calling into businesses. -There is no formal sales manager or sales rep training. Your training is to do what your VP and your “team lead” tell you to do. If those things contradict, use your best judgment. -You are better off bringing the Yellow Pages on your first day to prospect -CRM data? good luck. -No creativity or autonomy in the role. You will be "checked in" via a messaging platform and a daily meeting with your team lead to check your activity. The ideal person for this role is someone who recently graduated college, is malleable and is OK taking orders from someone similar in age. This is not the place for seasoned reps. It’s their way or no way.

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Sentinel Response
1y
Thank you for sharing your experience with us. We truly value feedback from both current and former employees, as it helps us pinpoint areas where we can improve. At Sentinel Technologies, our goal is to promote a supportive and collaborative environment where every team member has the tools they need to thrive. We understand that each role comes with its own set of challenges, and we are committed to continuously enhancing our training, leadership development, and sales strategies to improve the experience for our team. We take your concerns regarding compensation, management structure, and territory allocation very seriously. While our sales approach aims to promote growth and success, we also recognize the need for clear guidance, training, and mentorship to ensure our sales professionals feel empowered and supported. Your feedback will be communicated to our leadership team as we work on refining our processes. If you have any more feedback or suggestions, please feel free to reach out to us directly. We appreciate your contributions to the team and wish you all the best in your future endeavors. — Sentinel Technologies Team.
1.0
Apr 28, 2023
Recommend
CEO approval
Business Outlook

Pros

The relationships you create with coworkers bc of a mutual hatred for the company

Cons

-put in my 2 week notice and they terminated me -did not pay out my PTO or last 2 weeks of work -management does not care about burning out employees -they advertise as an all US staff, but they have begun hiring out of country -VPS do not care about functionality. They take on more customers and are losing more employees and expect them to take on more work without proper compensation -managers have taken away lunch and trains -severely understaffed in ALL shifts -slight racist and sexist vibes with NO remediation from HR

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Sentinel Response
3y
Even when you are selected as a best-in-class employee-focused company with recognition from multiple independent sources (national awards from Top Workplaces U.S.A., consecutive annual awards from the Chicago Tribune (11!), the Detroit Free Press (5), the Milwaukee Sentinel (4) and the Arizona Republic (9)), it’s disappointing to see the experience for even one team member did not meet our standards. We believe that everyone has the right to feel valued and respected in the workplace, and we remain dedicated to creating a positive and inclusive culture for all our team members. While we recognize that there is always room for improvement, we will continue to work tirelessly to ensure that our workplace remains a place where everyone can thrive. Unfortunately, this review also contains some concerning statements and inaccuracies. 1. Of concern was the use of the term "mutual hatred for the company" without any evidence or substantiation. This overbroad and disturbing statement can be harmful and may also unfairly implicate others. We would encourage any team member who has experienced such deep-rooted despair to bring it forward to management and/or HR, where we offer wellness services in support of establishing and maintaining positive mental health. 2. In at-will employment states in the U.S., such as Illinois, either the employer or employee can terminate the employment relationship at any time, with or without cause, and with or without notice. An employer can accept an employee's resignation and choose to terminate their employment immediately, as in this case, and pay the employee for the time they worked up until the termination date, even if the employee provided a two-week notice. 3. As with most companies, Personal Time Off is an earned benefit at Sentinel. When an employee terminates, Sentinel pays out what has been earned up to the date of termination. 4. There has been no elimination of any basic accommodations, such as lunch and training opportunities, and no concerns raised with respect to DE&I-related matters. All employees have a right to a lunch break, we place great value on expanding capabilities through training, and all employees are required to regularly complete DE&I training. We sincerely wish you well in your future endeavors.
1.0
Jul 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Lot of good people who are very knowledgeable. Tools given to do your job are solid. Office is solid. Solid product line and capabilities.

Cons

After the honey moon stage (2mo) its complete Micro Management time(Daily, weekly reporting, are you at your desk, where are you phone calls). If you don't have clients to bring to this position you will fail. Management aren't actually managers, they still carry quota and are missing very basic manager skills. Get ready to work nights and weekends and you wont make any real money for 1.5yrs.

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Sentinel Response
1y
Thank you for sharing your feedback. While we appreciate your perspective, we respectfully disagree with the notion that management was the cause of your challenges. In the sales industry, it's well understood that achieving success typically requires hard work, extended effort, and a ramp-up period of 1-2 years. We strive to provide all our salespeople with the tools and support needed to succeed within this timeframe. We wish you the best of luck in your future sales career and hope you find a role that aligns with your expectations and goals.
5.0
Jul 9, 2023
Recommend
CEO approval
Business Outlook

Pros

The IT industry is ever changing and the company encourages (and is often able to provide/accommodate training and certifications). Wide range of skillsets and personalities are welcome. Often leadership is willing to be engaged with the customer alongside typical employees, such as Help Desk and Customer Service, to ensure satisfaction and that no one is left entirely unprepared to satisfy the customer.

Cons

The night shifts often leave employees without direct access to leadership, especially if their direct manager is on vacation. Promotions are difficult to come by, per hearsay. Often your shift needs to be filled before you can move out of your current/prior role.

5.0
Apr 30, 2025

NA

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly employees and managers as well as good company

Cons

Not many cons as far as I know

4.0
Jul 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Willing to let you take on new positions and grow with the company.

Cons

They have the habit of promoting on seniority instead of who would be a good manager.

4.0
May 18, 2024

My experiences

Recommend
CEO approval
Business Outlook

Pros

Managers are really nice to work with Plenty of work to keep busy

Cons

Don't have much control of said shifts understaff team meaning everyone is stretch

5.0
Sep 29, 2022

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Flexibility, the managers are the best. They are understanding and work with you.

Cons

None I can think of.

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Sentinel Response
3y
Thank you for taking time to leave this review! We are happy to hear about your experience and are glad to have you with us!
2.0
Mar 17, 2023
Recommend
CEO approval
Business Outlook

Pros

- managers are nice - team leads in dept are nice as well - some nice coworkers in other depts

Cons

- unprofessional management (empty promises, all talk, lack of discipline to those who deserve it, lack of communication) - low pay for the large amount of work - sub-par benefits - looked down on by other depts and staff members - company does not protect employees from terrible customers - understaffed - no work life balance

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