Sentinel reviews

Sentinel has been in business just shy of 35 years. Recruiting and retaining a very talented team of employees is vital to our ability to deliver an uncompromising customer service experience, and implement best in class business solutions for our customers, many of whom have between 500 and 5,000 employees. We take feedback - both positive and negative - of current and former employees very seriously. For example, the creation of supplemental sales training resources and a streamlined recruiting process have resulted from current employee feedback as well as reviews from forums like Glassdoor. Glassdoor is a great tool for us to use to keep our finger on the pulse of how our organization looks to current and prospective employees. We would encourage anyone who does not understand how Glassdoor works to read the Glassdoor Community Guidelines for a better understanding – in summary, businesses on Glassdoor do not have the ability to delete or remove reviews. Technology is our core business. As noted in this review, we have many great, technically talented team members who have experienced great success with Sentinel. We’re proud to have teams from pre-sales through post-sales, boasting incredible resumes in the industry as well as holding industry leading certifications and qualifications. Because they are so important to us, we offer them continued education and industry training allowing them to continue to grow and advance. Turnover at Sentinel has been relatively rare in an industry that typically experiences relatively high turnover rates - our average tenure of any team member is well above industry averages. Work-life balance is a topic of conversation across all tech organizations. We are no exception. Our approach is an open dialogue between all levels of management and their teams. Our open door policy has yielded great communication around not only what we are doing well and where we can improve, but more importantly, solutions they think would work best for their teams. These have played a key role in our continued efforts to foster a productive work-life balance. For existing, new or prospective technical talent, we believe our continued dedication to career advancement, open dialogue, elite partnerships, access to clients from mid-size to enterprise—across verticals, and dedication to continuing to grow in the right direction, are key differentiators in the industry.

We’re disappointed to hear the experience of this former employee was not favorable. We do not have a ‘Business Development Manager’ title at Sentinel, but based on other comments in this review it sounds like this individual worked in Sales. Sentinel has high expectations for our team members. In Sales, we look for sales reps who are proactive in their approach, and have a compensation packages that rewards their hard work. We also provide the resources they need to assist their clients. Each Sales team member receives tremendous support from across the company: pre-sales engineers attend calls and design solutions; administration provides materials and all customer facing documents; a large and talented group of technicians performs implementation; project managers organize and manage delivery of those solutions; and post-sales support ensures continuing care is provided. This team approach sets us apart from other organizations, and has been highly regarded by our sales team. As we continue to grow, keeping the connection between offices, departments and teams will remain a cornerstone of Sentinel culture. We have a Sentinel Sales Manual available on our internal portal for our teams to access and use as a supplement to their training. For general Sentinel marketing information, all of our offices have custom one-pagers that match our overall design concept - these are professionally printed and crafted for our clients. Our new website design was met with positive feedback, and we continue to add and grow the site, especially on the customer facing side. We also have a very, very active presence across all major social media outlets to connect with partners, clients and employees. While it is always disappointing to hear that our efforts have fallen short as expressed here, we are proud to have such a strong rating among our clients and our employees and we will consider this feedback in our continuous quest to make Sentinel an outstanding place to work.