Is Senture a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Senture have rated their employer with 2.6 out of 5 stars in 92 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service Representative Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Senture .

Does Senture pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Senture with 2.8 out of 5 stars based on 92 anonymously submitted employee reviews. This is 13.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Senture.

How happy are Customer Service Representative professionals working at Senture?

44% of Customer Service Representative employees at Senture would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Customer Service Representative professionals have also rated Senture with a 2.7 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.5 rating for culture and values and 2.6 rating for career opportunities.

What Senture locations are top rated by Customer Service Representative employees?

McAllen is the top rated Senture location by Customer Service Representative employees. London is the lowest rated Senture location by Customer Service Representative employees.

What are the top reviewed jobs at Senture?

Customer Service Representative (96) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 57 reviews)); "Good pay sometimes, work from home" ((in 36 reviews)); "great people and pay and get to work form hom" ((in 15 reviews)); "good benefits" ((in 15 reviews)); "Great coworkers" ((in 10 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 16 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 8 reviews)); "Insurance is expensive" ((in 6 reviews)); "Micromanaging by supervisors not sure how to get time off" ((in 6 reviews)); "Hard to advance they play favorites" ((in 5 reviews))

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Senture

Senture Customer Service Representative reviews

2.6

44% would recommend to a friend

(92 total reviews)

Michelle Paiz

Not enough data to show CEO approval

21% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.8

Compensation and benefits

2.7

Work/Life balance

2.6

Career opportunities

2.5

Culture & values

2.3

Senior management

Customer Service Representative I employees have rated Senture with 2.6 out of 5 stars, based on 92 company reviews on Glassdoor. This indicates that most Customer Service Representative I professionals have an average working experience there. Senture is rated 27% below average by Customer Service Representative I professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

92 reviews

1.0

Sep 4, 2024

Great incentives for sales

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

great coworkers ,its a work from home job

Cons

Supervisors will rig or adjust call log to make sure favorites are winning appointments, We had to make outbound calls and they will make sure your call list suck! and they will corporate bully you to def every little thing. Supervisors are not working to ensure your success they put more effort into being corporate bullies

Senture Response

8mo

Thank you for bringing this to our attention. We value your feedback and would like to discuss your concerns further. Please reach out to us at careers@senture.com.

3.0

May 23, 2024

Decent

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay and its Remote

Cons

Unpredictable and overworked often, sometimes unorganized

Senture Response

Thank you for your feedback. We're always looking for ways to enhance our workplace and would love to hear more about how we can support you better. Please contact us at reviews@senture.com.

1.0

Apr 24, 2024

Was Sent a contract but it was fake

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

To what I've seen it's none

Cons

To what I've seen anything because even after I was sent a contract someone told me that it was fake and also a check it was also fake I couldn't withdraw from it, and I tried to contact them, they never replied.

Senture Response

Thank you for sharing your experience with us. We sincerely apologize for any inconvenience or frustration caused by the situation you described. Please know that we take such matters seriously, and we are actively addressing them. We are aware of the existence of bad actors posing as Senture and providing false offers to candidates. Rest assured that all known incidents have been escalated to our Legal and IT teams for a thorough investigation. In addition, we encourage individuals impacted by such incidents to file a complaint with the Internet Crime Complaint Center, which is overseen by the FBI. If you would like to provide further details or require any assistance, please feel free to reach out to us at careers@senture.com. Your feedback is valuable to us, and we are committed to ensuring a safe and secure environment for all.

Viewing 16 - 18 of 92 Reviews

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Senture Customer Service Representative reviews

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Great incentives for sales

Decent

Was Sent a contract but it was fake

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