Is Senture a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Senture have rated their employer with 2.6 out of 5 stars in 92 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service Representative Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Senture .

Does Senture pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Senture with 2.8 out of 5 stars based on 92 anonymously submitted employee reviews. This is 13.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Senture.

How happy are Customer Service Representative professionals working at Senture?

44% of Customer Service Representative employees at Senture would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Customer Service Representative professionals have also rated Senture with a 2.7 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.5 rating for culture and values and 2.6 rating for career opportunities.

What Senture locations are top rated by Customer Service Representative employees?

McAllen is the top rated Senture location by Customer Service Representative employees. London is the lowest rated Senture location by Customer Service Representative employees.

What are the top reviewed jobs at Senture?

Customer Service Representative (96) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 57 reviews)); "Good pay sometimes, work from home" ((in 36 reviews)); "great people and pay and get to work form hom" ((in 15 reviews)); "good benefits" ((in 15 reviews)); "Great coworkers" ((in 10 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 16 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 8 reviews)); "Insurance is expensive" ((in 6 reviews)); "Micromanaging by supervisors not sure how to get time off" ((in 6 reviews)); "Hard to advance they play favorites" ((in 5 reviews))

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Senture

Senture Customer Service Representative reviews

2.6

44% would recommend to a friend

(92 total reviews)

Michelle Paiz

Not enough data to show CEO approval

21% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.8

Compensation and benefits

2.7

Work/Life balance

2.6

Career opportunities

2.5

Culture & values

2.3

Senior management

Customer Service Representative employees have rated Senture with 2.6 out of 5 stars, based on 92 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Senture is rated 27% below average by Customer Service Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

92 reviews

4.0

Dec 30, 2025

Good for a work-from-home job.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No travel needed and supervisors are personable and helpful.

Cons

1) Zero% company contribution to astronomical health insurance premiums. Only the government contract provides some. The previous contractor contributed a good percentage. 2) Cutting work hours during slow times is not fair (except voluntarily). The company gets paid in full for the contract and we should also. 3) No yearly hourly base rate raise for cost-of-living increase has been given.

Senture Response

6mo

It's wonderful to hear that you're enjoying your time with us. Thank you for your hard work and for being a valuable part of our team!

3.0

Sep 15, 2025

Great job until they lay you off with no backup job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

work from home pto each month benefits

Cons

lay you off from one assignment and leave you unemployed without any new assignment

Senture Response

7mo

Thank you for sharing your thoughts. We value your feedback and are always looking to improve. If there are specific areas you think we can work on, please contact us at careers@senture.com.

4.0

Aug 8, 2025

Great pay, Bad Time off policy

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay considering you work remote and are just making calls

Cons

Not flexible with schedules horrible holidays, PTO policy. No sick PTO if you call in sick they force you to use Vacation time PTO. Holidays like Christmas only get Christmas day off and if you don't request time off with 6 months in advance or more you won't get days off because they limit time off requests daily.

Senture Response

7mo

Thank you for your feedback. We're always looking for ways to enhance our workplace and would love to hear more about how we can support you better. Please contact us at careers@senture.com.

Viewing 4 - 6 of 92 Reviews

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Senture Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good for a work-from-home job.

Great job until they lay you off with no backup job

Great pay, Bad Time off policy

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