Is Senture a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Senture have rated their employer with 2.6 out of 5 stars in 92 Glassdoor reviews. This is a lower than average score with the overall rating of Senture employees being 3.1 out of 5 stars. Search open Customer Service Representative Jobs at Senture now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Senture .

Does Senture pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Senture with 2.8 out of 5 stars based on 92 anonymously submitted employee reviews. This is 13.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Senture.

How happy are Customer Service Representative professionals working at Senture?

44% of Customer Service Representative employees at Senture would recommend their employer to a friend. This rating has decreased by 7% in the past 12 months. Customer Service Representative professionals have also rated Senture with a 2.7 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.5 rating for culture and values and 2.6 rating for career opportunities.

What Senture locations are top rated by Customer Service Representative employees?

McAllen is the top rated Senture location by Customer Service Representative employees. London is the lowest rated Senture location by Customer Service Representative employees.

What are the top reviewed jobs at Senture?

Customer Service Representative (96) , Customer Service Representative (CSR) (60) , Call Center Representative (16) , Customer Service (CSR) (7) , Member Engagement Coordinator (7) , Supervisor (5) , Call Representative (4) , Customer Service Agent (4) , HR- Recruiter (3) , Advisor (2) , BSR (2) , BSR Inbound Call Representative (2) , Care Coordinator (2) , Consumer Guide/Customer Service (2) , Csr1/Floor Support (2)

What are the pros of working at Senture according to real employee reviews?

"pay is good and accurate" ((in 61 reviews)); "Awesome pay, family, friends and work from home" ((in 40 reviews)); "great people and pay and get to work form hom" ((in 14 reviews)); "Friendly supervisors" ((in 8 reviews)); "Great coworkers" ((in 6 reviews))

What are the cons of working at Senture according to real employee reviews?

"Management is awful..." ((in 17 reviews)); "Lastly the benefits are atrocious." ((in 12 reviews)); "If you get on a certain emergency contract, you get thrown to the wolves after 3 days of training." ((in 7 reviews)); "Insurance is expensive" ((in 6 reviews)); "Micromanaging by supervisors not sure how to get time off" ((in 5 reviews))

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Senture

Senture Customer Service Representative reviews

2.6

44% would recommend to a friend

(92 total reviews)

Michelle Paiz

Not enough data to show CEO approval

21% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.8

Compensation and benefits

2.7

Work/Life balance

2.6

Career opportunities

2.5

Culture & values

2.3

Senior management

Customer Service Representative employees have rated Senture with 2.6 out of 5 stars, based on 92 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Senture is rated 27% below average by Customer Service Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

92 reviews

4.0

Jul 31, 2025

It's not horrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working from home is very nice.

Cons

Pay is a bit low.

Senture Response

7mo

We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at careers@senture.com if you have any specific suggestions or concerns.

1.0

Jul 17, 2025

If I could give 0 stars I would!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are no Pros this is an awful company

Cons

They do not appreciate the work you do. Management is lazy, uncommunicative, and unknowledgeable. They definitely need to start all over with this company.

Senture Response

7mo

We're sorry to hear about your experience and appreciate your feedback. Please contact us directly at careers@senture.com so we can address your concerns and work towards a resolution.

5.0

Jun 29, 2025

Good place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

When I worked here it was a wonderful atmosphere.

Cons

Sitting for long hours on the phone

Senture Response

7mo

Thank you for sharing your positive experience from your time with us! We’re committed to creating a great workplace, and your review is encouraging.

Viewing 7 - 9 of 92 Reviews

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Senture

Senture Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It's not horrible

If I could give 0 stars I would!

Good place to work

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