Senture reviews

3.1

49% would recommend to a friend

(127 total reviews)

Michelle Paiz

Not enough data to show CEO approval

40% positive business outlook

Reviews by job title

127 reviews

Reviews about "Compensation"

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4.0
Jul 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Room for growth. multiple breaks. decent pay for the area.

Cons

Can get repetitive. Angry customers.

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Senture Response
7mo
Your positive review means a lot to us! We're glad to have you on board and look forward to achieving great things together.
4.0
May 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Equipment is provided, paid training (about two months) with live call days to practice learned skills. Mandatory Time Off is given to lower tier employees first, and moving to higher tiers is based on your statistics, so improvement is rewarded.

Cons

emotionally exhausting as all customer service can be. during months that aren't busy there can be Mandatory Time Off added last minute to your schedule. It can be for full weeks. Voluntary time off is rarely offered above tier one employees, and never to tier four employees. Work schedule can only be viewed when logging in to the work computer after signing in to the contract's account. Senture email cannot be added to personal phone, which is understandable, but passwords have to be changed regularly making signing in through the browser difficult. During weeks where they making people take MTO they will still hold interviews. Must attend all of training, with 24 hours being that max you can miss before they tell you to try for the next time they're hiring. Last minute team shake ups, no warning that you've been added to a different supervisor's team. During mandatory time off calls can be back to back, and during enrollment periods call are almost always back to back.

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Senture Response
1mo
Thank you for sharing your thoughts. We value your feedback and are always looking to improve. If there are specific areas you think we can work on, please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com. We are proud to share that Senture is now a subsidiary of the Teleperformance (TP) Group, we (as Senture) are thrilled to bring TP's global scale, innovation, and resources to our team and culture.
1.0
Apr 29, 2025

Not

Recommend
CEO approval
Business Outlook

Pros

Build up your customer service

Cons

The pay is not good or hours

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Senture Response
1mo
We're committed to learning from all feedback and are sorry to hear about your experience. Please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com to discuss how we can improve. We are proud to share that Senture is now a subsidiary of the Teleperformance (TP) Group, we (as Senture) are thrilled to bring TP's global scale, innovation, and resources to our team and culture.
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