Service Experts reviews

2.5

25% would recommend to a friend

(386 total reviews)
avatar

Dan Reidy

18% approve of CEO

32% positive business outlook

Service Experts has an employee rating of 2.5 out of 5 stars, based on 386 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Service Experts employee rating is 32% below average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

386 reviews
1.0
Sep 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Company car, gas card and somewhat of a flexible schedule.

Cons

Do you not work here if you are not white. I went to training and felt like I went back 100 years in time. It was on the most terrible experiences I’ve ever had in my life.

1.0
Oct 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Promotions are common, but mainly because turnover is extremely high.

Cons

Turnover is above 100% in some parts of the business. RIFs are frequent, and workloads are tripled for those who remain. Very stressful environment with constant pressure and little support. Concerns with professionalism inside HR that multiple employees made comments but no action was taken. Keep in mind, some of the “positive” reviews appear to come from employees requested to leave feedback and are not authentic. Workplace politics dominate, senior leaders promote favorites over higher-performing, more qualified employees. Inappropriate behavior among high-level leadership was widely known but ignored. There were repeated comments about race and gender from senior leadership that were inappropriate during hiring discussions. The CEO is largely absent and provides little to no communication. Big decisions are often made with little logic or explanation. The sales process is deeply flawed and costs the company a SIGNIFICANT amount of money. General Managers have essentially no control over their centers and function more like puppets. This is an extremely toxic workplace, and I strongly do not recommend working here. Leadership often claims in the hiring process, “we just haven’t had the right person in this role before, but you could be the one to make a change.” The reality is that too many ineffective and harmful leaders remain in positions of power, making critical decisions. The environment will drain you, emotionally and personally. You will sacrifice family time you can never get back, and most will regret working here. My honest advice, avoid this company.

2.0
Dec 16, 2018

Horrible Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Only pro is good pay

Cons

Benefits (use them before you’re fired or you paid for nothing) High stress with no commadations

Viewing 4 - 6 of 386 Reviews

Glassdoor has 399 Service Experts reviews submitted anonymously by Service Experts employees. Read employee reviews and ratings on Glassdoor to decide if Service Experts is right for you.