Service Experts reviews

2.5

25% would recommend to a friend

(386 total reviews)
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Dan Reidy

18% approve of CEO

32% positive business outlook

Service Experts has an employee rating of 2.5 out of 5 stars, based on 386 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Service Experts employee rating is 32% below average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

386 reviews
1.0
Feb 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Some employees can work fully remote or work from home 2 days a week.

Cons

The CEO is part‑time and rarely present in the office to handle day‑to‑day operations, leaving the CFO with full control of the company. As a result, the company culture has deteriorated significantly. Department leaders and coworkers often fight over responsibilities and frequently shift blame onto others. Although the salary is at standard market levels, employees are expected to work unpaid overtime. I even had to work on Thanksgiving night. Many leaders send emails at 2 AM and expect quick responses, creating a very unhealthy work environment. When revenue declines, the company conducts layoffs and replaces employees with lower‑cost labor. The turnover rate is extremely high. During my first week, four managers left the company, and I had to take over unfinished work they left behind. Leadership has brought an investment‑banking‑style work culture to the company, but please remember—we are not receiving investment‑banking salaries. Additionally, they do not pay out any unused PTO when you leave the company.

1.0
May 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Peaks and valleys for everything there

Cons

That list is wayyyy too long to list. Let's put it like this. Imagine your clientele is the fish in the pond. Twice a year those fish are getting bombarded with the same sales pitch. In that time of being bombarded at some point, they realize that your product is five times more expensive than everybody else. When is time for replacement for that system they call other people. Very low sales numbers. 2/3 of the time you're helping out a technician for free on a 2 to 3-year-old system that doesn't need anything that you have very low probability of selling. Then you get to the customer that actually is in need of a new system. The moment that they shop your price, they're out of the market. They're not buying from you. They try to sell systems for up to $30,000 when other people are selling the same systems for 12k. And then go on a 10-year plan where you're paying way more than 30 grand for said system. Then they wonder why the customer base is decreasing because they're not getting memberships as quickly as they are losing them. It's a dying company for sure.

1.0
Dec 7, 2022

Complete office turnover 2x

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of training available, insurance kicks in quickly, they actually pay out unused PTO, they were all remote during COVID

Cons

Bad management doesn't get replaced, no matter how many HR complaints or people quitting. Wasn't uncommon to hear management loudly yelling at technicians and female employees were sexualized by management in front of technicians.

Viewing 7 - 9 of 386 Reviews

Glassdoor has 399 Service Experts reviews submitted anonymously by Service Experts employees. Read employee reviews and ratings on Glassdoor to decide if Service Experts is right for you.