Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
avatar

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
2.0
Apr 5, 2025
Recommend
CEO approval
Business Outlook

Pros

The Front line employees are some of the best people you will ever work with

Cons

Senior and Executive Leadership are lost and do not fully understand what their front line deals with day in and day out. They are puppets to the private equity company that owns them. Everything is done to line their pockets. Making money and growing this company to make it as profitable as possible is all that is cared about. When someone speaks up with concerns about the company culture or the direction the company is heading they are labeled as “disgruntled employees” and are shown the door quickly afterwards. Middle management is worked to death and their work life balance is non-existent.

1.0
Nov 9, 2024

Lacks Cohesion and Authenticity

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People want to do a great job.

Cons

Having been with the company for some time, it’s clear that the executive and senior leadership teams lack the cohesion, clarity, and focus necessary to lead effectively. Complex issues are often oversimplified without providing sufficient support or guidance. Even more concerning is the lack of collaboration at the top. Instead of fostering an aligned vision, leadership spends more time creating internal friction, which ultimately filters down and disrupts the entire organization. This constant friction creates a confusing and frustrating work environment. The CEO's social media posts only adds to the disconnect, often coming across as an attempt to appear relatable rather than as a reflection of genuine leadership. The company frequently touts its core values, purpose, and objectives, yet these ideals feel like lip service rather than principles that guide the day-to-day behaviors. Prioritizing their own financial goals over meaningful impact is demoralizing to employees who genuinely want to make a difference. It’s disappointing to see values that look inspiring on paper but lack authenticity in practice.

3.0
Aug 7, 2023
Recommend
CEO approval
Business Outlook

Pros

- If you dont have much experience, the sales dev team is a great place to get your foot in the door - awesome team of people - great training

Cons

- pay is below average for industry standard - say they’re “people powered” but are currently doing mass layoffs under the guise of “restructuring”…. The company had been told time and time again that we weren’t *THAT* kind of company, we were recession proof, etc etc. That has not held up to true, clearly.

Viewing 28 - 30 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.