Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
avatar

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
2.0
Apr 10, 2025

Once a strong team—now a cautionary tale

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some genuinely talented and caring individual contributors remain. If you're lucky enough to work directly with them, you might find camaraderie and shared purpose.

Cons

Leadership has become increasingly disconnected from the realities on the ground. There’s a strong top-down culture where decisions are made in isolation and communicated after the fact, often under the guise of vague, upbeat corporate slogans. Internal IT and engineering are treated more as a liability than a partner, with longstanding teams quietly dismantled under the radar. Expect major initiatives to get quietly shelved, roles to vanish without honest communication, and a culture where the appearance of unity matters more than the actual wellbeing of employees. The veneer of collaboration ("One Team", "Rising Together", etc.) is thin—beneath it, loyalty is transactional, and difficult conversations are avoided until it's too late.

3.0
Sep 23, 2025

N/A

Recommend
CEO approval
Business Outlook

Pros

Flexibility to work from home.

Cons

30% to 40% quota increase year over year. Unattainable.

3.0
Aug 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Great way to get into IT related sales. One of the simplest sales there could be... Within 5 minutes of meeting with a prospect, you will know if there is any need for the services you can offer. The primary service you will be selling is extended warranty on hardware... very simple and very profitable. Good base salary and fair commission.

Cons

I saw someone on here said they sensed a hint of arrogance in their interview process and that was very accurate of the overall company culture in general. SEI has been very successful in their niche but the niche is very limited. You hear a lot about the growth of the company but most markets where they are established are saturated very quickly... So for the most part, their growth has been through expansion into new cities/territories. please be aware of that fact if you're interviewing for a position in an established territory. At every level of your interview process, ask why the position is open. If you get an answer like I did that 'more sales reps equals more sales', run away. If a company cannot do the research on the potential opportunities in an area and give you some data that will support hiring another sales rep, you have no idea what you will be walking into. Everyone is very nice and helpful at the corporate office but what they do better than anything else is sing the praises of themselves. Sales Managers don't seem to be held accountable for their performance and brought very little sales process/ original input to the table in my experience. There is a script you are to follow for your prospect meetings and it is fairly effective. Major Conern... There seems to be no formal sales performance reviews, as I saw several reps let go with no notice or (PIP) performance improvement plan to assist anyone in improving their performance. I would think HR would develop a more formal process but that seems to be another area where the company is still very small minded.

Viewing 25 - 27 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.