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      Service Express

      Engaged Employer

      Service Express reviews

      3.4

      57% would recommend to a friend

      (435 total reviews)
      avatar

      Ron Alvesteffer

      67% approve of CEO

      26% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.4

      Culture & values

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Diversity & inclusion

      3.0

      Senior management

      Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      435 reviews
      4.0
      Jul 2, 2021

      Great place to start your career in sales

      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Service Express is a fast-growing, progressive company-the people are very nice and truly focused on helping you grow and investing in you.

      Cons

      The company in general is a Sales company- fast paced, big personalities, "sportsmanship mentality" carried throughout. The SDR team consists of people from all different backgrounds (not just sales) and very "fun-oriented" and metric driven. If you want to start your career in Sales, it's a great place to go. I will be honest through and say that if you don't see yourself in Sales and not driven by numbers, the role will feel monotonous. One thing I didn't realize when first starting with the team was the magnitude of how much cold-calling I would be doing (Typically 5-6 hours a day average for most people). The team makes it fun through, they do Zoom calls and take breaks, go on walks, and split up the day where they can.

      3.0
      Jun 11, 2021

      Not a bad company, but you must drink the Kool-Aid

      Field service engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Surrounded by a bunch of great people...all smiles..part of the allure of the field service job is the allusion that you are your own boss, most of the time, Was never micro managed there...Benefits are decent

      Cons

      kool-Aid dispensed by the drumload. Constantly told how they are for their people, but, in a Field Service environment, all I can say is "Yeah, right!!" First off , no pay for being on call. You give up a week of your life to be on call and get nothing in return, unless you get called out, then you get OT, and, if the ticket qualifies, a 2 hour call out(straight time). not worth giving up a week, especially if you don't get called out. No company vehicles...no vehicle allowance, and not even reimbursed for mileage at he Federal rate. They only give you 85% of the Fed rate, while they probably write off 100%. Now wonder a lot of the FSE's drive clunkers... And don't refuse to drink the Kool Aid, failure to buy into the culture makes you a marked person...so just sit back, smile and wave, and sing the Kumbaya like you mean it, even if you don't.

      Viewing 331 - 333 of 435 Reviews
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      ReviewsService Express reviews

      Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.