Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
avatar

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
2.0
Mar 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Unparalleled community with unbelievable access to sales support tools and upper management

Cons

The company grew too quickly and managed to lose a lot of what made it different on the way. In one quarter, it let go/fired 25%-35% of its sales force. Quotas were a joke; only 20% of the sales team hit them in 2024. Enforces a minimum new agreement deal size while the competition does not. Simply put, unrealistic expectations, without the support necessary to realistically achieve them

2.0
Nov 18, 2021

Disappointed, frustrated, burnt out

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- A group of great people - Work variety

Cons

- Working people until they have nothing left to give (both inside and outside of work) - Company strategy is not well thought out or communicated from the top down (besides the goal of 500M, but HOW?) - Told to find solutions when issues arise, but solutions are ignored when presented - Teams are growing but there is no plan for structure so people are left with no clear answer to who their leader is - Understaffed and asked to do more and more with no support to make decisions because ELT members want the final say on everything big and small - Several new hires were promised growth, flexibility, upper mobility, and more just for it to not be reciprocated - Vision talks go nowhere. - 3% raise if you are lucky when inflation is currently around 6% in the U.S.

2.0
Nov 14, 2013
Recommend
CEO approval
Business Outlook

Pros

Good base salary. Good place to break into IT sales without much technical knowledge. Service people tend to deliver what sales promises, so you can sell with confidence.

Cons

Tend to Hire too many sales people than territory can support. Increasing turnover of sales people. Very little training and no support once you are in the field. Several managers were good sales people 10 years ago but now do little to support their reps other than request more reports. Never ending reports on activity. I have never had less support from a manager than what I have had here. Sales managers seem to have life time job security. Mentality is there will always be a need for the service they provide when in reality it is greatly diminishing. They have adjusted in the past to such changes but their current pace is not keeping up with the pace of change in the industry today.

Viewing 34 - 36 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.