Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
avatar

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
4.0
Feb 20, 2020
Recommend
CEO approval
Business Outlook

Pros

Culture in HQ seems to be very positive, but if you are outside sales, the culture diminishes pretty fast. They have a niche market and many of the service member's provide excellent service to customers.

Cons

The industry is evolving quickly and many customer's are moving to the cloud. With on premise hardware decreasing, this will continue to make the market more competitive and a race to the bottom in pricing. While SEI has a great model with W-2 engineers, this can be a negative tradeoff as they are more expensive than most competitors when essentially providing the same service. They were also recently bought by a new PE firm, which has already negatively impacted quotas with a 40-60% increase and little room to make good commissions unless you absolutely crush your number. They also promote people into Sales Management based on performance, which is not a great practice as you get manager's with sales success, but no idea on how to be productive leader's.

5.0
Feb 10, 2020

Unlike No Other

Recommend
CEO approval
Business Outlook

Pros

The company core value is 'To help our people achieve their personal, professional and financial goals'. Service Express truly cares about their employees and backs every word of it up with actions. I have been here 3 years now and it is unlike any other tech company I've worked for which includes IBM and TGCS. It is a pleasure to wake up and want to go to work!

Cons

We are a small company so benefits are slightly lower than my previous employers. That being said, this a Pro as well because we are continually growing and improving on the benefit package and opportunities.

Viewing 364 - 366 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.