Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
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Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
2.0
Mar 23, 2026

A company burned down. Now a CRO elsewhere.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Difficult to say what the pros are now with the acquisition but the company was best left alone without combining the UK and American business. Better decisions were made and the companies were more successful.

Cons

Sales leadership in the Americas. While bad decisions were made before 2024, this was the point where the company entered freefall. New sales leadership burned the company down to a crisp. Misconduct to the opposite gender and bully culture driving over 100 people out and implementing the wrong, old fashioned tactics. There are several records of this misconduct and feedback which transparently the executives chose to ignore and are now paying the price at the cost of the company and employees. Sales leadership left in January 2026 as the building was burned. This acquisition wouldnt have happened with better folk.

2.0
Feb 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Great customers and great staff below management level

Cons

Blame culture. No ownership at the top but getting better since the UK MD left and the US stepped in

1.0
Dec 11, 2022

It's not the company it was

Recommend
CEO approval
Business Outlook

Pros

Great bunch of lads to work with

Cons

Not sure where to start. Since being bought out by Service Express anyone who knew what was going on has been let go. The management has totally changed in such a short time. Used to have an open door style management and now everything is "my way or the highway". The ebitda is the only thing that now matters. Customer service is bottom of the list.

Viewing 376 - 378 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.