Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
avatar

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
5.0
Jan 6, 2016
Recommend
CEO approval
Business Outlook

Pros

I can explain the reason to come to work for SEI in one word, "CULTURE". It is a breath of fresh air coming to a company like this. Their mission in life is to help employees achieve their personal, professional, and financial goals. I noticed right away this isn't something they just say either, they work to help you get to your goals and visions. You will see many people here that have worked here their entire careers. However there is also a good mix of people that have come from other industries also. The one resounding thing you will hear from all of them though, is this is the best place they have ever worked. I am still learning the processes and procedures, but one thing I picked up right away is the culture. It is impossible to avoid and it is contagious. Best thing about that is it bleeds over to the client and that is why we have a 98% customer retention rate. Once we get you on board, more than likely you are a client for life. I am excited about the future here and can't imagine ever leaving.

Cons

Still looking for these. I have been to several different branch offices and have spoken to several people in the company and still poking for information about something bad and not getting anywhere. I know all companies have good and bad days, and I will experience them in time, but when you have to search for things like this, it is always good.

5.0
Nov 20, 2015

Amazing

Recommend
CEO approval
Business Outlook

Pros

SEI is certainly not an EASY place to work at, and it has a high bar for its employees, but you will find nowhere else with the opportunity and the people that you find at SEI. great people, great systems, great culture and values.

Cons

We hold on to some non-performers for too long. Understandably we need to give them every chance to succeed, but the long term effects are more than we estimate.

1.0
Aug 31, 2015
Recommend
CEO approval
Business Outlook

Pros

There are some people that work there that try to live and work "the SEI way". Being away from the office, taking care of customer issues. In most cases, they do whatever it takes to resolve customer issues as quickly as possible above and beyond the contractual response requirements. Most customers see and appreciate that effort.

Cons

The "SEI way" is a fiction of the imagination of the leadership team and all of the employees know it. Failing to toe the company line about the "SEI way" is the fastest way to unemployment. The employees who fell for "the line" try their best to look out for each other, the others espouse the mantra when senior leadership is around and can't stand each other (in most cases) the rest of the time. We had a large office, the most knowledgeable engineer in the office did zero training with anyone else. We received the most training when we had another manager in covering our office for a couple days. I was an "excellent" employee until I said something that made someone in management unhappy. I had been told that the "SEI way" was to work with "problem employees" to help improve them. Immediate termination coming only for the worst offenses. I came in to work one day and found out I was no longer employed and for a totally different reason. The management person in question couldn't list the actual reason. It may have changed since I was there but I did not find this to be the case in any office I visited during my time with the company.

Viewing 421 - 423 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.