Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
avatar

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
3.0
Aug 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Great way to get into IT related sales. One of the simplest sales there could be... Within 5 minutes of meeting with a prospect, you will know if there is any need for the services you can offer. The primary service you will be selling is extended warranty on hardware... very simple and very profitable. Good base salary and fair commission.

Cons

I saw someone on here said they sensed a hint of arrogance in their interview process and that was very accurate of the overall company culture in general. SEI has been very successful in their niche but the niche is very limited. You hear a lot about the growth of the company but most markets where they are established are saturated very quickly... So for the most part, their growth has been through expansion into new cities/territories. please be aware of that fact if you're interviewing for a position in an established territory. At every level of your interview process, ask why the position is open. If you get an answer like I did that 'more sales reps equals more sales', run away. If a company cannot do the research on the potential opportunities in an area and give you some data that will support hiring another sales rep, you have no idea what you will be walking into. Everyone is very nice and helpful at the corporate office but what they do better than anything else is sing the praises of themselves. Sales Managers don't seem to be held accountable for their performance and brought very little sales process/ original input to the table in my experience. There is a script you are to follow for your prospect meetings and it is fairly effective. Major Conern... There seems to be no formal sales performance reviews, as I saw several reps let go with no notice or (PIP) performance improvement plan to assist anyone in improving their performance. I would think HR would develop a more formal process but that seems to be another area where the company is still very small minded.

5.0
May 15, 2015

Growing company, great culture!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

SEI is doing it right! They truly look at each individual employee and see them as a person first, with goals and plans for the future (personal and professional) and then help fit your career into those goals. They have great teams with genuine passion and excitement about their work. They invest in the company and the company 's tools/resources wisely and make sure employees have what they need to be successful.

Cons

Although the interview process was lengthy, it helped to get to know so much about the company and the people before you started. No surprises.

1.0
Apr 17, 2015

Account Exe

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

NONE! This is a horrible DEAD END Job!

Cons

I should have listed to my gut and NOT taken the job. They are all about activity. This isn't a bad thing if it productive, but they don't allow you to qualify prospects and make you take meetings even if its not a good fit. Sales management is OLD school and think that COLD CALLING is the only way to do it. That might have worked 20yrs ago but times have change. You have to make 100 calls a day and you HAVE to track each call on a worksheet and what time you called. You MUST have 20 meetings a month! The market is dying and they are NOT doing anything to keep up. HQ has a set of values / culture that does NOT transfer to ANY other office. This is a DEAD END job

Viewing 424 - 426 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.