• Compensation. They are underpaying most of the SDRs. They haven't adjusted our base salaries to inflation. This past year they actually raised our quota and cut our commission a little bit, but presented it to us like it was an opportunity to make more... which left us all scratching our heads...
• We're growing faster than management can handle and the culture has taken a serious hit because of it. Cliques are inevitably formed, but it's never really addressed with the team. Toxic banter between each other is actually encouraged sometimes. Gossip is becoming more and more of a problem and it's hardly addressed.
• The systems and processes we use are broken. Your territory and the rep you're partnered with will play a HUGE role in your success, and I think management knows this... but they'll never admit it despite it being common knowledge amongst the team. Your best bet is to suck it up and pray there will be a change soon.
• Too much emphasis on numbers. If you're a top performer, you'll be placed on a pedestal and offered way more opportunities to be involved in other leadership-focused activities (which makes sense). The problem is the numbers lie. An SDR can set an ample amount of meetings with the wrong people and have them "hold" without actually explaining our services over the phone or qualifying the prospect. These kinds of "top-performers" are idolized and then given opportunities to teach other SDRs, which backfires on the team's overall success.
• Suck-ups are promoted, but genuine skeptics are isolated and gas-lighted until they lose their minds and leave. If a flaw in the system (and they are many) is pointed out to leadership, it's denied, brushed under the rug, and you'll be scolded for questioning the system in the first place. This is by far one of the biggest cons of being on this team. Management touts innovation and transparency, yet practical solutions, good intentions, and true talent end up walking out the door. It's heartbreaking to watch. This team will continue to slowly crumble if management keeps treating people like this and promoting the wrong people into leadership positions.
