Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
avatar

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
2.0
Nov 1, 2021

Run for your life!

Recommend
CEO approval
Business Outlook

Pros

Entry level sales, no sales experience required. Very fast promotion from SDR to SAE. If you inherit established territory and accounts you are off to a great start.

Cons

The culture in sales is very poor and the leaders are amateurs. The #1 sales strategy is making 500-1,000 dials a week. Salesforce is being used as a micromanagement tool. Lots of politics for a company this size, watch your back! No employee retention strategy, barely any recognition, poor engagement and no career roadmaps. Attrition rate is very high and top talent is walking out the door.

1.0
Sep 16, 2019
Recommend
CEO approval
Business Outlook

Pros

A lot of free food(that is changing). Some Departments are Great and Some are absolutely terribly run - very few in between.

Cons

Management is 99% men and most higher levels are brought from outside of company so they do not know much about how the company works or really care - only looking to make themselves look better for their next job. A previous co-worker is about to get promoted for not doing their job but rather because of being obsequious person.

2.0
Sep 28, 2024
Recommend
CEO approval
Business Outlook

Pros

- Decent income potential - Empowers you to treat clients well - Decent services and solutions to sell - Plenty of tech/software resources, a bit to the point of overkill - Great PTO and they do a good job of not shaming you from using it, just don't expect to ever fully disconnect as you will still get internal calls, Teams messages, and emails demanding immediate responses. The clients are great though and have almost always been very respectful of my time off.

Cons

- Investors changing almost annually it seems like, each time incurring employee cuts (on top of other random cuts), regardless of performance level - Company having difficulty finding footing in rapidly evolving market - Degradation of service performance highly reduces differentiators with competitors, especially as they are increasing service levels - Copious amounts of "Kool Aid;" a lot of talk of company as family, company invested in each employees goals, yet will cut employees at whim. While I was fortunate enough to at least be offered severance, there are many instances of the company finding reasons around layoff procedure to avoid paying severance and/or enabling the possibility of unemployment. Many of these employees were long-tenure, above-average to high producing as well. - Piggybacking off the Kool-Aid, the company highly "encourages" employees to post/re-post and support the CEO's LinkedIn video's and posts which are typically contradictory to what's actually going on at the company and are quite obvious flaunts of his own ego. Most posts from Service Express are shared, reacted, and commented to almost exclusively from Service Express employees, save a few outliers every now and then. As one of my client's aptly put it, "It's a cringe-worthy plea for attention that people in my field have no time or patience for." - The healthcare is abysmal

Viewing 46 - 48 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.