Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
avatar

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
2.0
Aug 4, 2025
Recommend
CEO approval
Business Outlook

Pros

There are still some amazing people at service express but unfortunately, those top-tier people are either all leaving or about to leave.

Cons

I used to believe in the mission and people at Service Express, but under the current leadership the culture has drastically deteriorated. The leadership style is driven by arrogance and ego, not by empathy or respect which isn’t what SE used to stand for! Many talented individuals have either left or become disheartened due to the way they’ve been treated, disregarded, dismissed, and devalued. Top executives, sales people, sales development and marketing leaders and contributors have left because they can’t stand working with somebody with little values and integrity. Since they have come in our sales team has hit quota once, which should speak to their inability to lead. The company once fostered a positive, supportive environment. Now, fear and favoritism have replaced collaboration and growth. Morale across the sales team has dropped significantly, and it’s clear that decisions are being made to serve the ego of leadership rather than the success of the team. I can’t continue to be part of an environment where people are treated like they’re disposable. Leadership sets the tone, and right now, the tone is toxic. Because of the poor state of SE there are major talks of them merging with (or taken over) by another large TPM. Unless there’s a serious change at the top, I wouldn’t recommend joining the sales team at Service Express. It may not be Service Express at all soon.

2.0
Aug 20, 2023

Core Values =Laughable

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*My team is amazing* *Culture*

Cons

*Does not hold up their core values**Upper management is a joke*

1.0
Sep 24, 2025

Sales Leadership Ego

Recommend
CEO approval
Business Outlook

Pros

Good pay Flexibility at times

Cons

Where do I start. Since the VP of Sales joined in North America, it has been a car crash. Bully culture, toxic positivity, no substance only leadership book jargon. A manipulative, toxic person who treats people like disposable pawns in his strategic game is leading the most important part of the organization and that must changed. Talks about himself always, wants to be center of attention and repeats stories. We aren’t meeting the numbers so it is not working. There are multiple negative reviews about him

Viewing 4 - 6 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.