Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
avatar

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
2.0
Aug 29, 2025

End of an era

Recommend
CEO approval
Business Outlook

Pros

Quick sales cycles that don’t require prior technical acumen. There are still a few good people left!

Cons

What was once a great culture that treated customers like a partner has turned into a used car salesmen culture that views customers as the enemy that we have to coerce into doing business with even if it isn’t in the timeline of the end user.

1.0
Aug 27, 2025

Dumpster Fire

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A once healthy culture that has spiraled downward. There are still some really wonderful people on the front lines and in middle leadership, but senior leadership is toxic. Most of the senior leaders left do not uphold the companies values. We have a strong defined vision but it is no longer lived out and many good leaders have left the company because they don’t want to work with the toxic ones.

Cons

Have you been to the circus? Have you seen the clown car driving around with a bunch of clowns who have no clue where they’re going or what they’re doing but they’re in control? This is it. Gross incompetence. The CEO is hot head and micromanager making all the decisions at the top, because he has people under him who don’t. He’s probably been around too long and he seems to still run the company like he did when it was a much smaller one, not an international one. A lot of really good people are leaving. The really bad ones are staying. For example, we have a Service exec who is disorganized, doesn’t show up for meetings (no call no show) and when he does is quiet until he finds something he can get upset about and then goes on emotional tangents discouraging everyone. This is tolerated by the CEO and management. When the CEO says we have a no jerk rule, it applies to everyone except him and the ELT.

1.0
Oct 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Flywheel with purpose, meaning and values People who care about their work and others

Cons

Recent buzz word filled marketing post on joining sales here shows a very different environment to the reality where it is not people powered unless its favorite people powered. Failure isn’t celebrated like the vice president says in the video. You’re labelled a camper or quitter and dismissed into a number. Dont believe the shiny veneer, understand why sales reps and others have left and why you shouldnt join a sinking company and decayed sales team

avatar
Service Express Response
7mo
Thank you for leaving a review. It’s vital to us that every team member feels supported and valued, and we’re extremely disappointed to hear that hasn't been your experience. If you’re open to it, we encourage you to contact our HR team at HR@serviceexpress.com to connect with one of our HR Business Partners.
Viewing 7 - 9 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.