Service Express reviews

feel like not as much communication as there should be

Leadership loves to say they “want people to speak up,” but when people actually do, nothing really changes. My time there started strong, but after a poor leadership hire, a few messy acquisitions, and then another even worse sales leadership hire… things went downhill fast. The company feels like it’s crumbling — over 150 people (out of ~1,000) have quit this year alone, and that number is still climbing. There have been many HR reports about members of the sales leadership team: bullying, racial slurs, pressure to drink, comments like “just put it on your personal credit card to hit quota,” inappropriate videos, and straight-up sexism. The “solution” has basically been HR sitting in on sales calls — which has turned into a running joke (“behave, HR’s here”), rather than anything meaningful. Outside of sales, the cash management team is another major pain point. Constant turnover in their leadership has created friction everywhere. Teams that rely on them are burned out from the lack of collaboration, follow-through, and consistent direction.