Service Express reviews

3.4

57% would recommend to a friend

(435 total reviews)
avatar

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 435 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

435 reviews
1.0
Sep 8, 2025

From "Failing Forward" to Falling Flat

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-At one time, this company truly had something special. -Training was great, and the comradery amongst the sales team was great. -During my employment, I went through a serious health matter, and they initially supported me through that period. -Great immediate co-workers

Cons

-The company has become a shallow shell of what it once was. -Leadership has been operating years past their expiration date, leaving a trail of layoffs and abandoned values. -Grew quickly but never invested in learning how to run a global organization, leading to compliance issues, broken trust, and constant stumbles. -Excused poor decisions by leaning on buzzwords like “failing forward” — using it as a playground scapegoat instead of taking accountability for unfavorable outcomes. -Mishandled remote employee compliance: my earnings were reported to the wrong state for two years, creating unnecessary battles for unemployment benefits. -While I was still employed, leadership actively undermined my serious legal matter for their own financial gain — directly contradicting the support they’d initially shown during my health crisis. When confronted, they shrugged it off as “not knowing what they were doing,” favoring incompetence over admitting malice.

3.0
Oct 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Great people, I have met life long friends and made life long connections with people at SE. I have also learned a lot about sales, inter-departmental communication, project management, and the industry in general. Each job at the company has its needed tasks, but there is much room for flexibility, growth, and promotion. If you are a hard worker in sales, there is real potential to make good money in an industry that will always be needed.

Cons

We are growing fast, and since the pandemic the emphasis on healthy organic growth has become toxic. Turnover has become a real issue, and holding onto talented individuals has been tough. The BHAG of 500M by 2025 no longer seems like a goal but rather a necessity. There are not many individual contributors I have spoken to that feel valued in their role rather than a number/a means to an end. Forcing people to come back to the office for the sake of 'collaboration' has made a lot of people angry. Especially the ones that have invested in home offices and thrive working at home rather than a distracted office. Benefits are nothing to ride home about.

1.0
Aug 29, 2017

Horrible Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is only a pro if you are willing to drink the coolaid and be a mindless sheep.

Cons

Worked at Delta for 16 years and always had a team mentality but was always able to think for myself and give opinions if I thought something could be done a better way and was encouraged to do so. After SEI acquired Delta I was let go because I had the audacity to suggest I could procure things better and cheaper than they were getting.

Viewing 19 - 21 of 435 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.