Is Servpro Industries a good company to work for?

Servpro Industries has an overall rating of 3.1 out of 5, based on over 1,535 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 40% of employees would recommend working at Servpro Industries to a friend and 45% have a positive outlook for the business. The best reviews about Servpro Industries have been left by employees working as Operations Manager , Sales and General Manager .

Does Servpro Industries pay their employees well?

According to anonymously submitted Glassdoor reviews, Servpro Industries employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Servpro Industries. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Servpro Industries?

40% of Servpro Industries employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Servpro Industries 2.7 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Servpro Industries?

Project Manager (99) , Crew Chief (77) , Technician (71) , Administrative Assistant (43) , Production Manager (40) , Job File Coordinator (29) , Office Manager (26) , Production Technician (22) , Sales and Marketing Representative (21) , Restoration Technician (19) , Sales Representative (19) , Marketing Representative (17) , Estimator (16) , Operations Manager (15) , General Manager (14)

What are the pros of working at Servpro Industries according to real employee reviews?

"The people there are great minus a couple here and there but that is normal." ((in 112 reviews)); "decent pay for no education" ((in 77 reviews)); "Most coworkers are great." ((in 29 reviews)); "Great culture and work/life balance." ((in 21 reviews)); "5. Some nice employees." ((in 16 reviews))

What are the cons of working at Servpro Industries according to real employee reviews?

"Long hours and treated poorly" ((in 67 reviews)); "Some of the downsides would be that there are no benefits provided through several franchises." ((in 54 reviews)); "I had no training what so ever and had to figure out my role was ." ((in 34 reviews)); "There is clear favoritism, and double standards." ((in 17 reviews)); "managers are bad." ((in 15 reviews))

What are employees saying about Servpro Industries layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Servpro Industries layoffs and their outlook for job security at Servpro Industries in 2026.

What are the top reviewed Servpro Industries locations?

Gallatin , Houston , Dallas , Atlanta , Nashville , New York , Chicago , Raleigh , Portland , Montgomery , San Antonio , Denver , Charlotte , Sacramento , Birmingham , Midlothian , Columbus , San Diego , Orlando , Tuscaloosa , Austin , New Albany , Los Angeles , Shreveport , Seattle , Hunt Valley , Tampa , Boston , Huntsville , Richmond

Servpro Industries reviews

3.1

40% would recommend to a friend

(1,485 total reviews)

John Sooker

41% approve of CEO

45% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.8

Culture & values

2.8

Compensation and benefits

2.8

Career opportunities

2.7

Work/Life balance

2.7

Senior management

Servpro Industries has an employee rating of 3.1 out of 5 stars, based on 1,485 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Servpro Industries employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Nov 16, 2017

Great Place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people doing great things. Servpro helps people who are in a crisis and they do a great job! Feels good to know that our technology is helping put peoples lives back together faster and more consistently. Technology group has expanded greatly and they are starting to do some cutting edge stuff. CIO challenges the team to deliver and he pushes but the spirit of it is around helping customers and franchises. He is a great leader. Go Team Awesome!

Cons

They aren't as open to the open source technologies as I'd like but that is changing. They are also a little behind on cloud technologies but I've heard that is changing as well.

1.0

Nov 8, 2017

Route Sales for Worcester MA location - Owner is a tyrant who wants his butt kissed

Outside sales representative

Recommend

CEO approval

Business Outlook

Pros

Work mostly independently, company car, easy job that is almost entirely talking to people about services and making sure they think "Servpro" when a disaster happens

Cons

Each Servpro is a Franchise so it's a complete crap-shoot as to what the owner is like. These are usually family owned and are ripe with favoritism and neopotism. The franchise I worked at in Worcester MA was owned by a guy who was actually younger than me (early 30's) who was given the company by his Daddy who owned multiple franchises. He never went to job sites EVER. He rolled in around 11am, did some work for an hour, went to lunch, came back did some work for another hour and left before 5pm every single day. I was once written up for not putting "Hello" at the beginning of an email to him...he said it was disrespectful. Another time I missed a call from him, after 5pm, while I was driving home from work and he actually told me to "not let it happen again". I was eventually fired on the same day my supervisor asked me if I would pitch on a Xmas gift for him! I refused citing that I had many family members and friends to buy gifts for. She had a meeting with the Owner later that day and when she returned I was fired for "performance".

1.0

Nov 1, 2017

Hostile Work Environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nothing positive about Servpro Industries

Cons

CIO creates a Hostile Work Environment

Servpro Industries Response

8y

For 50 years, Servpro Industries, Inc. has been a family-owned company with a culture of working diligently in the spirit of entrepreneurship. Our mission is to develop a team of quality people who focus on excellent service, fairness and mutual respect. We place the utmost importance on conducting business in an ethical manner and providing a positive work environment for all of our employees. While we are not able to comment on the specifics within this post, we can affirm that unethical behavior or unprofessional conduct is not tolerated within our company. We take this comment very seriously and will address it accordingly. Servpro Industries, Inc. is committed to providing a work environment that encourages mutual respect. Employees are strongly encouraged to immediately report any violations of the company’s policies to Human Resources.

Viewing 55 - 57 of 1,485 Reviews

Jobs at Servpro Industries

Cleaner and Content Packer

Administrative Assistant