Pros
Great benefits, free manager meal & team celebrations.
Cons
They make you struggle when you’re at a low-volume store. General Managers are expected to work every day, answer calls, hop on meetings, handle marketing, and more,with little to no support. You’re expected to create your own marketing while the actual marketing manager does absolutely nothing.There are constant changes and shifting expectations with the demand for immediate results. GMs receive poor training and are left with an overwhelming workload while no one checks in or seems to care for real. Managers and Shift Managers are expected to act like GMs while being underpaid.Team members are made to work 2–3 stations just because the store is “slower”,and you can forget about receiving a bonus. High-volume stores are constantly praised for hitting sales goals, even though they’re simply located in busier areas. Meanwhile, things like high COGs, overtime, poor labor management, and broken policies are completely ignored. Shake Shack used to be a great place to work, but for managers, it’s become modern-day slavery. You can’t take time off because there’s no coverage, and the work-life balance is nonexistent. They promote Black leaders to check off a diversity box, and they push LGBTQ+ initiatives heavily,but mostly in a way that feels performative, not genuinely supportive.I’m glad I left. A friend recently told me they even got rid of the 4-day work week. General Managers are really about to be overworked more than ever.
