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Sharpen

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Sharpen reviews

3.6

66% would recommend to a friend

(48 total reviews)

Charlie Newark-French

53% approve of CEO

63% positive business outlook

Ratings by category

3.8

Work/Life balance

3.7

Compensation and benefits

3.6

Culture & values

3.5

Career opportunities

3.4

Senior management

3.3

Diversity & inclusion

Sharpen has an employee rating of 3.6 out of 5 stars, based on 48 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sharpen employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

48 reviews
5.0
Jun 19, 2017

Fulfilling, Fast-Paced Workplace

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Because of the small company size, every employee has the ability to make a significant impact everyday. The company creates a great culture that puts the employee first and no level of leadership is inaccessible for feedback.

Cons

Due to the small nature of the company, many employees are asked to wear extra hats and carry additional responsibility to continue to drive the company forward. This never surpasses a level of reasonable regarding expectations per person.

avatar
Sharpen Response
9y
Hello "Fulfilled, fast-paced employee," Thank you for taking the time to review your experience working for Sharpen! We are so grateful for our hard-working Sharpenites and your willingness to provide feedback. You hit the nail on the head that there are pros and cons of working for a scaling technology company. For those that enjoy that big impact, visibility, and ownership, Sharpen is a great place to be. We strive to challenge our employees but always want to make sure that is it part of a sensible work-life balance, so it is reassuring that you mentioned the demands of your role have never been unreasonable. You were spot on in mentioning it as a potential con, as those that shy away from that "pressure" may not flourish in this environment. We recognize we ask a lot and try to provide incentives and initiatives to help keep that balance. In addition to our flexible time off, fully paid premiums, stocked pantry, we are going to start a new rewards program too. Keep an eye out this month for more! Sincerely, Sharpen's HR Director
5.0
Jun 16, 2017

Why would you work anywhere else?

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've worked for a number of companies in a lot of different role types. I've never felt more part of the team than here at Sharpen. If you want a job that'll make you feel like an insignificant wheel in the machine, then Sharpen isn't for you. If you want to be part of an industry changing company where you're work and contributions actually have an impact (and are appreciated!), its time you become a Sharpenite!

Cons

I literally can't think of one negative to working for this company.

avatar
Sharpen Response
9y
What nice feedback, thank you! I hope we can continue to meet and exceed your expectations as we grow, and think your advice is very valuable. If you ever do start to feel you aren't significant or important, please partner with me specifically. Additionally, if you have ideas on how to keep this momentum going, please consider joining our Culture Committee. We meet 1-2 times per month and focus on generating ideas around our core values. What you are referring to plays directly into our "community" core value. We have to make sure our community of Sharpenites remains positive, strong and appreciated and would love your input! Please consider joining us or submitting your ideas. Best, Sharpen's HR Director
5.0
Jul 31, 2023

Reinvented

Chief revenue officer
Recommend
CEO approval
Business Outlook

Pros

Sharpen is a small company with big experience. They have great people with years of experience in the CX arena. They believe in what they do! Consistent with the industry they serve, they place customer experience at the center of everything they do and everything they create. They pride themselves on an employee first/customer first orientation and it shows. Sharpen was recently acquired, and the company that invested in them (Teleo) embraces their same culture and orientation. Besides bringing new ideas and perspective, Teleo also brings investment money to the table. This is already proving fruitful with a handful of fast contributing new executives and complementary technology acquisitions. Sharpen is already a great company, but is poised to do many more great things moving forward.

Cons

A con to some, Sharpen is a David in a sea of Goliaths. They are surrounded by a number of extremely large and highly recognized players in the space. Thus, they struggle early for name recognition. That said, once they get in front of a prospect their experience and their technology speaks for itself. Secondly, due to circumstances beyond their control (prior to 2019), Sharpen has struggled to obtain investment capital. With the acquisition and Teleo investment, that situation has been totally corrected.

Viewing 25 - 27 of 48 Reviews
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Glassdoor has 49 Sharpen reviews submitted anonymously by Sharpen employees. Read employee reviews and ratings on Glassdoor to decide if Sharpen is right for you.