Is Signature Performance a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Signature Performance have rated their employer with 3.8 out of 5 stars in 26 Glassdoor reviews. This is a higher than average score with the overall rating of Signature Performance employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at Signature Performance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Signature Performance .

Does Signature Performance pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Signature Performance with 3.7 out of 5 stars based on 26 anonymously submitted employee reviews. This is 5.6% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Signature Performance.

How happy are Customer Service (CSR) professionals working at Signature Performance?

60% of Customer Service (CSR) employees at Signature Performance would recommend their employer to a friend. This rating has decreased by 37% in the past 12 months. Customer Service (CSR) professionals have also rated Signature Performance with a 3.9 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Signature Performance?

Customer Service Representative (22) , Claims Processor (18) , Provider Experience Representative (10) , Customer Service Representative (CSR) (5) , Operations Manager (4) , Caec Representative (3) , Call Center Representative (3) , Medical Claims Processor (3) , Business Analyst (2) , Claims Specialist (2) , Contractor (2) , Corporate Services (2) , Customer Experience Representative (2) , Medical Coder (2) , Medical Coding Auditor (2)

What are the pros of working at Signature Performance according to real employee reviews?

"Decent pay if you don't take/need the benefits." ((in 19 reviews)); "great managers" ((in 10 reviews)); "the people there were great to work with" ((in 9 reviews)); "Culture is amazing" ((in 9 reviews)); "Work from home after 6 months" ((in 9 reviews))

What are the cons of working at Signature Performance according to real employee reviews?

"Management and HR are great partners to work with." ((in 12 reviews)); "We have awesome benefits but they are expensive." ((in 10 reviews)); "Poor training" ((in 7 reviews)); "Health insurance is expensive, even when factoring in the H&W earnings." ((in 4 reviews)); "Core values are Integrity, Respect, Courage, Passion." ((in 3 reviews))

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Signature Performance

Signature Performance Customer Service (CSR) reviews

3.8

60% would recommend to a friend

(26 total reviews)

Allen Fredrickson

61% approve of CEO

40% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

3.9

Work/Life balance

3.7

Compensation and benefits

3.5

Career opportunities

3.2

Senior management

Customer Service CSR employees have rated Signature Performance with 3.8 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Customer Service CSR professionals have a good working experience there. Signature Performance is rated in line with the average (within 1 standard deviation) by Customer Service CSR professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

26 reviews

4.0

Feb 5, 2026

Nice manager

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Manager treated like a person not a number

Cons

Some of the expectations are unrealistic

Signature Performance Response

2mo

At Signature Performance, we are passionate about advancing our mission of improving the health of our clients’ business and making the lives of the people we work with better. In order to achieve our goal of lowering healthcare administrative costs in the United States, we will do everything possible to maximize productivity and performance for our clients. We would love to visit with you further about your concerns. Feel free to reach out to info@signatureperformance.com with any questions you may have regarding performance expectations.

3.0

Dec 22, 2025

Good managers, good culture

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good managers, good culture! Inclusive, can work from home, pay is ok.

Cons

They don’t like you deviating from their script

2.0

Sep 1, 2025

Ok

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

remote, pay, helping veterans, family members

Cons

overnight shift, no sleep, lack of interaction

Signature Performance Response

10mo

Thank you for taking the time to provide feedback. We're sorry to hear that your work schedule did not align well with your personal schedule. If you would like to provide any further feedback about how we can boost enagement among our overnight Associates, please email us at info@signatureperformance.com.

Viewing 4 - 6 of 26 Reviews

Jobs at Signature Performance

Remote Customer Service Representative

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Signature Performance

Signature Performance Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Nice manager

Good managers, good culture

Ok

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