Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Smile Brands

      Engaged Employer

      Smile Brands reviews

      3.4

      60% would recommend to a friend

      (1,662 total reviews)
      avatar

      Steven C. Bilt

      69% approve of CEO

      54% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.6

      Work/Life balance

      3.4

      Culture & values

      3.4

      Career opportunities

      3.3

      Senior management

      3.2

      Compensation and benefits

      Smile Brands has an employee rating of 3.4 out of 5 stars, based on 1,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smile Brands employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Mar 5, 2010

      Castle Dental Review

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible Work hours are helpful

      Cons

      My voice needed to be heard more by management

      3.0
      Oct 29, 2009

      BrightNow! Dental

      Skip tracer, collector
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are fun and kind. There is a good amount of diversity in the company which gives a sense of equality. Supervisors in my department and other departments seem fit for their positions. They show care and concern for their work and take time out of their day to listen to subordinate concerns. An open door policy shows good faith and helps build trust between supervisors and their subordinates. They also allow departments to briefly celebrate employee birthdays, which gives a nice little break for everyone to relax so they can take time to reset and re-energize before jumping back into the work.

      Cons

      The company lack concern for their customers. While working as a collector they tend to ignore many of the financial concerns of the patients. Office Managers at the BrightNow! Dental offices are said to have been ignorant of their patients concerns and let issues go unresolved. Bills then go unpaid and land in the collections department where collectors are unable to collect since there is a pending dispute. Many of these disputes would be resolved very easily if the managers in charge would take time to address the issues. The managers say they lack time and they have other priorities that come first. Then the patient bills go to the credit bureaus, hurting the credit of their patients, though the patients are more than willing to pay if they get their concerns addressed.

      2.0
      Jan 29, 2009

      Improvement needed

      Rdh
      Recommend
      CEO approval
      Business Outlook

      Pros

      The hours are pretty good.

      Cons

      Management acts like their employees are dispenseable. I have worked with probably 40-50 people in a office that has only 6 positions in 7 years. Decisions are made without any input from the people who are actually doing the work. Everyone I know who is employed there is constantly looking for another avenue.

      Viewing 1660 - 1662 of 1,662 Reviews
      Related searches: Smile Brands jobs | Smile Brands salaries | Smile Brands benefits | Smile Brands interviews
      ReviewsSmile Brands reviews

      Glassdoor has 1,691 Smile Brands reviews submitted anonymously by Smile Brands employees. Read employee reviews and ratings on Glassdoor to decide if Smile Brands is right for you.