Does Smith pay their employees well?

According to anonymously submitted Glassdoor reviews, Smith employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Smith. This rating has improved by 18% over the last 12 months.

How satisfied are employees working at Smith?

69% of Smith employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smith 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Smith?

International Account Representative (24) , Sales Representative (10) , Sales (9) , International Sales (7) , International Sales Representative (7) , Account Executive (5) , IT Intern (5) , International Account Manager (5) , International Account Executive (4) , Procurement Specialist (4) , Account Manager (3) , Electronic Component Inspector (3) , Manager (3) , Quality Control (3) , Receptionist (3)

What are the pros of working at Smith according to real employee reviews?

"Great people and the owners really step up when one of their workers is in need." ((in 26 reviews)); "Benefits are good." ((in 20 reviews)); "Made a lot of effort at having a great culture." ((in 18 reviews)); "Management is approachable and willing to listen to employee concerns." ((in 14 reviews)); "Healthy work environment" ((in 10 reviews))

What are the cons of working at Smith according to real employee reviews?

"Upper management is not involved in the relationship with employees and local managers don't communicate the issues to them so you are stuck with whatever malcontent you might have." ((in 7 reviews)); "Some managers have no business being a manager." ((in 5 reviews)); "Senior management's nepotism is off the charts: they parachute their own kids in as "interns," then rubber" ((in 4 reviews)); "Pay is fairly lower than market." ((in 3 reviews)); "Bonuses are paid based on favoritism, the higher ups get majority of the compensation, the performance reviews don't guarantee any compensation raises even if you receive great scores." ((in 3 reviews))

What are employees saying about Smith layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smith layoffs and their outlook for job security at Smith in 2026.

What are the top reviewed Smith locations?

Houston , New York , San Jose , Austin , Pleasanton , Tampa , Spring , Texas City , Hialeah , Boston , Alabama City

Smith reviews

3.8

69% would recommend to a friend

(237 total reviews)

Nick Bedford

84% approve of CEO

70% positive business outlook

Ratings by category

4.0

Culture & values

3.9

Diversity & inclusion

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

Smith has an employee rating of 3.8 out of 5 stars, based on 237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smith employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

237 reviews

3.0

Apr 29, 2025

Good but not Great

Procurement specialist

Recommend

CEO approval

Business Outlook

Pros

Casual work environment, Great benefits. No cap on commission. Fun parties. Good people to work beside.

Cons

Unfortunately, if you work on the trade floor and not in sales, you are not really seen as an essential employee. You're easily replaceable. Not much you can do to try and get a raise or promotion if you work in any support group for the sales team. Other depts get to WFH under managers discretion on certain days. Most family members to executive managers get to WFH which makes it feel like unless you're family, you don't get the same special treatment. At one point, if you asked to WFH for the day, they would make you submit PTO while logged in and working at home. They put you in front of a computer and make you watch videos as your "training" Solid traders have had life changing deals swept out from under them and given to other traders who upper management sees better suited for the order. Nothing you can do about it either.

Smith Response

1y

Thank you for the feedback. While we recognize the growing importance of flexible work arrangements for some people, Smith maintains that in-office collaboration and teamwork are essential for achieving success. Our comprehensive learning and development program is designed to help employees succeed and includes a wide range of online and in-person training opportunities. We value all of our employees as integral parts of the Smith family, and we are proud of the positive and dynamic culture we’ve created across the company.

5.0

Apr 3, 2025

Currently at Smith

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

In an uncertain time in the market, Smith is doing what they can for their people.

Cons

I do not have any at this time.

Smith Response

1y

Thank you for your feedback! Smith is committed to supporting our employees, and we are proud of the positive and dynamic culture we’ve created to foster their growth and success. Thank you for being a part of the Smith family!

3.0

Mar 24, 2025

Limited Growth Opportunities and Lack of Flexibility

International account representative

Recommend

CEO approval

Business Outlook

Pros

During shortages, you can make a lot of money. If you're smart, motivated, and disciplined, you can earn quickly. The offices are really nice. Some cool and talented people to work with.

Cons

No real training—you have to figure everything out yourself. The base salary is extremely low, making it impossible to live on without commissions. When there’s no shortage, you’re barely making any money. Compensation is inconsistent—if it's a good year, they pay well, but in bad years, they don’t seem to care about employees. Very little flexibility—you’re required to be in the office every day with few sick days a year. No understanding of remote work, even though it would be totally possible. Management doesn’t provide many resources or guidance.

Smith Response

1y

Thank you for your feedback. As an entrepreneurial company, we operate in a fast-paced environment that rewards individuals who take the initiative and seize opportunities. Our comprehensive learning and development programs are just some of the tools Smith provides employees to succeed. Smith also offers a wide range of online and in-person training. While we recognize the growing importance of flexible work arrangements, Smith maintains that in-office collaboration and teamwork are essential for achieving success. Additionally, we uphold an open-door policy with upper management to promote a culture of transparency. Our compensation structure, benefits packages, and uncapped commissions are designed to be competitive to attract and retain top talent.

Viewing 43 - 45 of 237 Reviews

Jobs at Smith

Receiving Coordinator

International Account Representative

United States

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Global Security Operations Center (GSOC) Operator - Night Shift

Workday Specialist (Entry-Level)

Smith

Smith reviews

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Reviews by job title

Good but not Great

Currently at Smith

Limited Growth Opportunities and Lack of Flexibility

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