Does Smith pay their employees well?

According to anonymously submitted Glassdoor reviews, Smith employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Smith. This rating has improved by 18% over the last 12 months.

How satisfied are employees working at Smith?

69% of Smith employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smith 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Smith?

International Account Representative (24) , Sales Representative (10) , Sales (9) , International Sales (7) , International Sales Representative (7) , Account Executive (5) , IT Intern (5) , International Account Manager (5) , International Account Executive (4) , Procurement Specialist (4) , Account Manager (3) , Electronic Component Inspector (3) , Manager (3) , Quality Control (3) , Receptionist (3)

What are the pros of working at Smith according to real employee reviews?

"Great people and the owners really step up when one of their workers is in need." ((in 26 reviews)); "Benefits are good." ((in 20 reviews)); "Made a lot of effort at having a great culture." ((in 18 reviews)); "Management is approachable and willing to listen to employee concerns." ((in 14 reviews)); "Healthy work environment" ((in 10 reviews))

What are the cons of working at Smith according to real employee reviews?

"Upper management is not involved in the relationship with employees and local managers don't communicate the issues to them so you are stuck with whatever malcontent you might have." ((in 7 reviews)); "Some managers have no business being a manager." ((in 5 reviews)); "Senior management's nepotism is off the charts: they parachute their own kids in as "interns," then rubber" ((in 4 reviews)); "Pay is fairly lower than market." ((in 3 reviews)); "Bonuses are paid based on favoritism, the higher ups get majority of the compensation, the performance reviews don't guarantee any compensation raises even if you receive great scores." ((in 3 reviews))

What are employees saying about Smith layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smith layoffs and their outlook for job security at Smith in 2026.

What are the top reviewed Smith locations?

Houston , New York , San Jose , Austin , Pleasanton , Tampa , Spring , Texas City , Hialeah , Boston , Alabama City

Smith reviews

3.8

69% would recommend to a friend

(237 total reviews)

Nick Bedford

84% approve of CEO

70% positive business outlook

Ratings by category

4.0

Culture & values

3.9

Diversity & inclusion

3.9

Work/Life balance

3.8

Compensation and benefits

3.7

Senior management

3.7

Career opportunities

Smith has an employee rating of 3.8 out of 5 stars, based on 237 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smith employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

237 reviews

1.0

May 15, 2025

Layoff and cost cutting

Process engineer

Recommend

CEO approval

Business Outlook

Pros

Good employees, nice colleagues together.

Cons

The company is doing mass layoff. HR sent security to pull employees out one by one from their desk for execution. I will never forget that day, it was like a movie that people get executed. CEO has his 7 figure salary and bonus, and we only got 1% raise this year? Performance doesn’t matter, you need to be a brownie nose. This company is changed for worse. Don’t join.

Smith Response

1y

Thank you for the feedback. We value employee privacy and do not disclose salary information, publicly or privately. Additionally, we have offboarding processes in place to ensure these decisions are implemented with respect and consideration. We value all our team members as integral parts of the Smith family and continually invest in their growth and development. As an entrepreneurial company, Smith rewards individuals who take the initiative and seize opportunity. If you feel your performance isn't being adequately rewarded, we encourage you to speak with your manager about any issues or challenges you may be facing.

3.0

Apr 29, 2025

Good but not Great

Procurement specialist

Recommend

CEO approval

Business Outlook

Pros

Casual work environment, Great benefits. No cap on commission. Fun parties. Good people to work beside.

Cons

Unfortunately, if you work on the trade floor and not in sales, you are not really seen as an essential employee. You're easily replaceable. Not much you can do to try and get a raise or promotion if you work in any support group for the sales team. Other depts get to WFH under managers discretion on certain days. Most family members to executive managers get to WFH which makes it feel like unless you're family, you don't get the same special treatment. At one point, if you asked to WFH for the day, they would make you submit PTO while logged in and working at home. They put you in front of a computer and make you watch videos as your "training" Solid traders have had life changing deals swept out from under them and given to other traders who upper management sees better suited for the order. Nothing you can do about it either.

Smith Response

1y

Thank you for the feedback. While we recognize the growing importance of flexible work arrangements for some people, Smith maintains that in-office collaboration and teamwork are essential for achieving success. Our comprehensive learning and development program is designed to help employees succeed and includes a wide range of online and in-person training opportunities. We value all of our employees as integral parts of the Smith family, and we are proud of the positive and dynamic culture we’ve created across the company.

1.0

Mar 2, 2024

nothing special

Warehouse associate

Recommend

CEO approval

Business Outlook

Pros

there really is no cons

Cons

no raises and it's all about Nepotism and Favoritism .

Smith Response

2y

Thank you for your feedback. Smith is an entrepreneurial company and rewards those who take the initiative and seize opportunity. We are committed to our employees’ growth, and we offer a variety of tools and resources to support their success. Best wishes for your future endeavors.

Viewing 19 - 21 of 237 Reviews

Jobs at Smith

Workday Specialist (Entry-Level)

Receiving Coordinator

Logistics Coordinator

Houston, TX

View job

International Account Representative

Smith

Smith reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Layoff and cost cutting

Good but not Great

nothing special

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